To all Disgruntled Time Warner Customers please read:
I see many complaints about TWC and their employees and the treatement the customers receive when trying to resolve issues. I want to share some advice.
Why would you want to be on the phone for 6-7 hours speaking with a cable provider and not getting anything resolved?
Why would you pay for the priviledge to be treated like dirt?
Why would you put up with being transferred to the various many departments throughout a company to complain about how you are treated?
Let me throw some logic out to you..... If you are being treated so badly as a customer, have you given any thought about how their employees are treated? Have you researched to find how many complaints are with various Federal employment agencies about this company? If you have you wouldn't question why you are treated the way you are when you call.
A company that could care or less about their customers certainly treat their employees far worse.
Employees that make low wages and are treated like dirt are the ones you are on the phone with when you call. Obviously the company doesn't care how their customers get treated because they disgruntle the bejezzus out of their employees and then put them on the phone with the customers. Now if there is an attitude from this company that they don't care about their customers, then don't be shocked when employees have the same attitude. Myself and others included have received retributory acts against us for standing up for their customers. To the point of just like a hot stove, aren't going near that again.
I understand why employees in this economic climate will work for a rotten bunch like this, they have to get a paycheck from somewhere.
But what I don't understand is why customers insist on paying for the priviledge of this lousy treatment.
Do not complain to "consumer rights" agencies. Becaue like employment agencies it's all mute and gets sweeped under the rug.
If you really are sick and tired of TWC being a monopoly then stop allowing them to be.
Go to your local municpal office, write letters to the local government officials in your area and demand that another cable provider be brought in to the Carolinas or anywhere else they are.
TWC does not have exclusive franchise agreements with their areas, which mean you can get another provider in that area to compete with them.
DO IT! Because not all cable companies treat their customers or employees like this. I can honestly say I know of one that takes their "Customer Quality Experience" very seriously. Their services always work because they spend the money to maintain their lines and nodes. And their employees are treated well, because they are smart enough to know not to put disgruntled employees on the phones with their customers and expect to gain revenue from that.
So if there is one company that feels that way, why are you putting up with TWC? dealing with outages why? dealing with being on the phone with them for 7 hours why? Putting up with your bill wrong and non-posted payments, and misapplied payments why?
Stop complaining and get going to your local county or town office. Make a difference for yourself and your neighbors.