ED Magedson – Founder
Time Warner CableTime Warner Cable Columus, Ohio USA
Time Warner Cable Phony Promotioal Items Columus Ohio
On January 9, 2014, I contacted TWC as my promotional discaunted package was expireing and the bill was doubling. I was trying to intially lower bill by subtracting services. I was told about a package that came with a Samsung Internet Tablet. Since it was only about 3 dollars more than what my bill was going up to and I wanted a tablet i took the offer. I was told I would recieve my Tablet 60 days later. 60 turned into 90 and I stopped by one of thier retailcenters and paid my bill and asked what was taking so long. They assured me I would be recieving something in the mail. 90 days turned into 5 months and I finally called customer service. They filed a ticket. Now at 6 months I called again. The representative seemed concerned and looked up the deal I agrred to back in January. Plainly she could see I was offered the tablet and she agreed I qualified for it...3 minutes later she found some small print that disqualified me. Although I was sold and agreed to a package condioned on recieving a Tablet, there was nothing she could do. I asked to speak to her supervisor and she said let me contact her. She came back on phone and said the supervisor had aprroved a $150.00 credit. That is not even half of the advertised $ 399.00 value of the Tablet. She also said nothing else she could do.
I believe from the first day there was never any real intention of giving me a Tablet. Nearly $1200.00 dollars in monthly payments later I am given a 150.00 credit.
I just want everyone to know that I beleive these offers are just deceptive bait and switch practice. I also believe most of us are compliant consumers and won't complain because we somehow figure we overlooked something!
I did all I was supposed to...Just lied to!
This report was posted on Ripoff Report on 06/03/2014 11:28 AM and is a permanent record located here: http://www.ripoffreport.com/reports/time-warner-cable/columus-ohio/time-warner-cable-phony-promotioal-items-columus-ohio-1151815. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.