ED Magedson – Founder
Time Warner Cabledallas, Texas USA
Time Warner Cable Company have not refunded my money after i changed my mind about service with them dallas Texas
On October 1, we called Time Warner Cable to get internet service. The installation was a little high so i decided to go with another company. I called several other internet companies but they did not service my area. I called Comcast as well even though they didn't service my area they actually set up an account with me through Time Warner cable at a much lesser rate so i signed up. I was given a installation date which was about 5 days out. I called Time Warner to see if i can get an earlier date in which the company said i could reschedule in about 3 days out. I had to be at home for the installation person to access home. I had to take off work to accommodate the technician. I stayed at home that day and we had to call about 4 or 5 times to make sure person would show up and each time the customer service rep said that the person should call me when they are on the way. I told them that someone attempted to call me from time warner but the call dropped and i attempted to call back but the call was not reaching the person. [continued below]....
I cancelled the service with them at that time and asked to get my money back. The customer service rep told me it would be 7 to 10 business days; two weeks later i still did not get the money back on my debit card in which that is how i paid. I called Time Warner and was told that they are mailing me a check and it would take another 30 days. How awful is that? How can this company get away with their bad business ethics. I paid them with my debit card; any other reputable company pays back with the original form of payment and they will pay you back in 3 to 5 business days but this company is bad business. I received bad service all around from representatives that are unknowledgable; provide wrong information that cause customers money; give bad service; the company that will not provide you with a manager and a manager that will not work with you to appease the customer. This is totally bad business. I want more companies to service my area so that i can have options. This is bull crap. I want my money back the way it was issued to me and NOW. It should not have ever taken that long. How is it i gave you my money today for service in 5 days. I cancelled before i received the service and you the company take over a month to pay me back. That can add up to lots of interest for the company when you hold money like that for that length of time not just from me as a customer but from others because i am sure you are so use to sticking it to other people not just me.
I hate this company and i need options. If you are another company out there that read this report please become a service provider to the area Horizon North Parkway in Dallas, Texas. We need other companies to compete with Time Warner. They are another big company that take advantage of the people.
This report was posted on Ripoff Report on 10/20/2013 07:15 AM and is a permanent record located here: http://www.ripoffreport.com/reports/time-warner-cable/dallas-texas-75287/time-warner-cable-company-have-not-refunded-my-money-after-i-changed-my-mind-about-servic-1093216. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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