Report: #924770

Complaint Review: Time Warner Cable

  • Submitted: Thu, August 09, 2012
  • Updated: Thu, August 09, 2012
  • Reported By: jerzygrl — Dallas Texas United States of America
  • Time Warner Cable
    timewarnercable.com
    Internet, Texas
    United States of America

Time Warner Cable Time Warner Service No-Show Internet, Texas

Show customers why they should trust your business over your competitors...

Time Warner failed to show up for an arrange appointment for repair of cable jack and did not even call.  There is a broken TWC cable jack in bedroom that was originally installed by them.  I was told that it would be repaired for free by a technician who was sent to repair my non-working phone line.  Phone line was repaired and I called in a work order for the jack repair. I was told by customer service it would cost me $29 to have a tech come and repair the jack, so I setup the appointment.  On 8/8/12, tech was scheduled to come between 4-6pm to rewire jack.  No one showed up and I never received a call fro TWC.   I called TWC to find out what happened and was told they would get back to me in a few minutes.  Never heard back from anyone.  On 8/9/12, I called  to get the problem resolved and find out when they could come to make the repair.  Spoke with a Cust. Svc. supervisor who informed me that techs do not repair lines in apartments and I would need to get an independent contractor to come and do the repairs, or they would provide a contractor for approx. $90.  First off, this is their jack that was originally installed by them, which they won't repair and want me to pay for.  I said maybe I should just change to another cable company and they said go ahead if I wanted to cancel my service with them.   This is poor business practices, customer service and a ripoff. 

They refuse to correct the problem unless I fork over money for their mistakes.  Don't use them. After I made the complaint, my cable and internet stopped working for about 30 minutes.  REALLY!! 
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This report was posted on Ripoff Report on 08/09/2012 09:32 AM and is a permanent record located here: http://www.ripoffreport.com/reports/time-warner-cable/internet-texas-/time-warner-cable-time-warner-service-no-show-internet-texas-924770. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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