Time Warner Cable Technicians have failed to show up for cable repair 5 times now. Managers and representatives have no alternatives to resolve problems. The standard answer is Representative and managers are uninformed, unable to problem solve, and robotic in their answers. Cincinnati, Ohio Internet

Contacted Time Warner on Saturday regarding a split in a cable running to the house due to landscape digging. Cable is not marked.  Repair was to take place between 11-12 Monday.  They called the wrong number.  Called representatives 4 times on Monday to change the number.

Supposedly they changed the number, but technicians did not show up. Called this a.m. and appointment rescheduled (according to recording) from 8am-10pm window.  Called again 3 times to narrow the windon.

Since this is an outside problem, -- we are in country, no city lights, the issue needs to be addressed during daylight hours.   Requested several times for a shorter window.

Time Warner could not comply, would not call dispatcher, could not connect me with someone who could problem solve, would not give me the address or phone number of a  regional manager -- or higher up.  

This has happened to us every time we call Time Warner for service.  Would like to change internet suppliers, but cannot find on who services this area through cable.  I pay $75.oo per month for basic internet service only -- and I don't get even poor service.  I get no service.