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Report: #1175857

Complaint Review: Time Warner Cable - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Andrea — Dayton Ohio
  • Author Not Confirmed What's this?
  • Why?
  • Time Warner Cable Nationwide USA

Time Warner Cable Deceptive Sales Practices, Failure to honor promises to customers Nationwide

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Time Warner Cable has shown time and again that they do not keep their customers' best interests in mind, only their bottom line.

I was promised a promotion with my purchase of services. My eligibility for this promotion was confirmed by 4 different representatives. After repeatedly calling TWC to get my promotion registration information, I was finally told I did not qualify for the promotion being offered and they attempted to shut me up with a much smaller promotional offer, which I did not accept. I filed with the BBB and now they say they will be giving me the promotion, but with additional limitations (I have to wait 90 days + 4-6 weeks from the date they filed the paperwork rather than the date of installation, as their terms state). I'll believe it when I have the promotional item in hand.

Their marketing and sales practices are deceptive and underhanded, their customer service is horrible (one "supervisor" stated there was no one above her and refused to give me the contact information for their promotional department, or escalate the issue further for me), and they do not honor promises made to their customers. Additionally, they charge exorbitant rates for services, then give lame excuses such as "speeds may vary" when internet speeds fall well below the speeds paid for.

I would strongly recommend you avoid Time Warner Cable at all costs.

This report was posted on Ripoff Report on 09/10/2014 11:57 AM and is a permanent record located here: https://www.ripoffreport.com/reports/time-warner-cable/nationwide/time-warner-cable-deceptive-sales-practices-failure-to-honor-promises-to-customers-natio-1175857. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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