Complaint Review: Time Warner Cable
- Time Warner Cable
- Category: Cable TV
Time Warner Cable Denial of promised service for payment Columbus, OH Nationwide
*Author of original report: You didn't read my report carefully
*Consumer Comment: The full story...
On 12/11/15, I agreed to pay $128.00 ($133.29 with phone service charge to Time Warner for the account of my friend Linda in Cambridge, Ohio. The representative Linda talked to assured her this payment would maintain her phone, TV and Internet service with Time Warner through 01/09/16. I made the payment on Dec. 11 and my bank records show the payment going to Time Warner on Dec. 14. On Dec. 21, Linda's phone service was shut off without warning. She phoned Time Warner and was told my payment had been declined. She contacted several other representatives and was told the same thing. Then on Dec. 23, I contacted Time Warner and was told that my payment had been accepted, but that she had made a payment agreement on Dec. 7 and attempted to make a payment on Dec. 11 which was declined. She never made such an agreement or attempted payment on Dec. 11, and challenged the Time Warner representative to pull the recording of calls made on Dec. 7 to prove she had not made such a call or any payment agreement. Time Warner seems to be confusing Linda's account with the account of some other person who made a payment arrangement with the company. This is not the first time she has had problems with Time Warner about her payments not being credited to her account. There have been at least four or five incidents in which she has made a payment, only to have a Time Warner representative contact her several days later and insist such payment had not been made. She usually has to call several people before the matter is resolved and she is credited with the payment. I don't know whether the representatives of this company are generally incompetent or dishonest, but they seem to consistently take a "the customer is always wrong" approach and are generally very arrogant in their manner. A company representative promised her service would be maintained until 01/09/16 if I made this payment, which I did. They also told her when she requested a check of the Dec. 11 call that they didn't keep call records for more than 72 hours, which is ridiculous, and also untrue. A representative told me Dec. 23 that she would check the call log from Dec. 7, which is a lot more than 72 hours. I realize this is a big corporation with deep pockets that doesn't care about the quality of service it provides for the large fees it charges, but it seems to me it should have some sense of responsibility to its customers.
This report was posted on Ripoff Report on 12/24/2015 06:06 PM and is a permanent record located here: http://www.ripoffreport.com/reports/time-warner-cable/nationwide/time-warner-cable-denial-of-promised-service-for-payment-columbus-oh-nationwide-1276180. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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