• Report: #1171190
Complaint Review:

Time Warner Cable

  • Submitted: Wed, August 20, 2014
  • Updated: Wed, August 20, 2014

  • Reported By: Robert — Chardon Ohio
Time Warner Cable
Nationwide USA


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I had internet, phone, and TV service from TWC.  They made a billing error and did not register a payment I made to them.  They then cut off ALL of my services WITH NO ADVANCE WARNING!!!  The incompetence of the people who work for TWC is beyond belief, but their cruelty - there is truly no more accurate word for it - makes this a company to avoid at all cost.

I tried to resolve this matter by sending emails to them; I never received any response.  I filed complaints with the BBB; they never responded to them.  (Check the BBB online to read the staggering number of complaints filed against TWC.  And they aren't even members of the BBB.  I wonder why?)  I tried chatting with them online; they continued to repeat that I owe them money, even though my Discover Card records clearly show that they were paid and even though my account AS VIEWED ON THE TWC WEBSITE shows they received the amount in question.

If you want to get a sense of how truly incompetent TWC is, consider that after they turned off service to my home, their billing department repeatedly CALLED THE NUMBER THEY HAD TURNED OFF to ask me for payment!!  (I know this only because the left the voice mail active, and I thought to check the voice mail.)  They have both my email address and cell phone number, yet never thought to contact me either of those ways.

It turns out that this was actually a wonderful development.  I quickly got Windstream service for phone and internet, and they are less expensive than TWC.  But the real gift was discovering the a Roku device (only $80-100 as a one-time purchase) or an Apple TV device get about a thousand stations.  If we add a Netflix subscription (only $9/month) to that, we can watch any movies we like.  We can watch local TV live by adding an indoor antenna (check Amazon for indoor antennas, and read the reviews to find out how easy they are to use and to learn about web sites like tvfool.com that will tell you what kind of antenna you need).  We can watch network TV shows when they are using the antenna, or we can subscribe to Hulu Plus (only $8/month) to watch the shows the day after they air.  We are now going to save about $50 month just by not having TWC TV service, and we can still watch everything we want to see!

There are plenty of options out there.  Google "cable cutting" to read about all the people who cut their cable service, saved a lot of money by doing so, and gave up nothing in the process.

WARNING: TWC is a company without a conscience or soul.  Deal with them at your own risk!

This report was posted on Ripoff Report on 08/20/2014 05:16 PM and is a permanent record located here: http://www.ripoffreport.com/reports/time-warner-cable/nationwide/time-warner-cable-warning-do-not-choose-time-warner-cable-as-your-service-provider-ne-1171190. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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