Report: #1035058

Complaint Review: Time Warner Cable

  • Submitted: Fri, March 15, 2013
  • Updated: Fri, March 15, 2013
  • Reported By: steph — Fontana California
  • Time Warner Cable
    1500 Auto Center Drive
    Ontario, California
    United States of America

Time Warner Cable Reward Card Rip-off Ontario, California

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Began Time Warner services October 3, 2012. Bundled TV, Internet and Phone Services for a base price of $89 per month. This "Bundle Package" included a $150 Target Gift Card to be received by me after 3 months of service.  This was assured to me by the Sales Representative of Time Warner who set up my services. 

Because I am still not in receipt of the rewards card I contacted Customer Service and was told that I had to "apply" for the reward within 30 days of my service start date. THAT WAS THE 1ST I WAS TOLD OF THAT!

So I called them back to question again about it. This time I was told that I had to have been current with my previous cable company!  I was for the 2 years that I had them (Charter) until I stopped their TV and Phone services on September 29, 2012 (I kept the Internet active thru October 31, 2012 so that I could forward all of my email information from Charter to Time Warner ( after I got it set up in October 2012.)

Charter kept billing me for ALL 3 SERVICES for October 2012 instead of only the Internet and refused to send me a corrected bill for Internet Only for October 2012. I told them I was not paying the $144 they were billing me and that they would get paid for the "Internet Services Only" for October 2012 when they sent me a corrected bill.  They Refused and Never Did so They Did Not Get Paid!

WHY should my argument with Charter interfere with the $150 Target Gift Card Reward that was part of theTime Warner Bundle I purchased?  That gift card was one of the Main Reasons that I "Bundled" with Time Warner Cable Services!

WHAT A RIPOFF! Why hasn't any Class Action Suit been filed against them yet? I would gladly join in!

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