• Report: #1125442
Complaint Review:

Time Warner Cable

  • Submitted: Fri, February 21, 2014
  • Updated: Fri, February 21, 2014

  • Reported By: Melissa B — Rochester New York
Time Warner Cable
Rochester, New York USA
  • Phone: 5857565000
  • Web:
  • Category: Cable TV

Time Warner Cable Cable TV Provider Rochester New York

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 In early January I thought I would give TWC a try for my internet service and home phone.  I was sold a bundle package with intelligent home security.  I was told there would be no installation charges and the bundle price was $89 per month.  I had my services installed on 1/9.  On 1/16, I received a bill that was due on 1/15 for $221.  It included all kinds of one time installation charges.  At that point, I decided to cancel my services, finding my option of TWC as untrustworthy to be fact.  I scheduled the uninstall for the intelligent home for 1/20 and returned all other TWC equipment on 1/21.  After several calls to customer service I was told that I would not owe anything because I was within the 30 money back guarantee window.  On 1/24, I received a bill for $243.  I got on the phone again and after several calls, was told the same thing that I did not owe anything.  Today I receive a bill from
Enhanced Recovery Company, LLC, a collection agency, for $243.  At this point I am very upset that this ordeal is not over.  So I went in the TWC store in Rochester, and spoke with Stacey.  I was there nearly an hour and she said that she got everything straightened out and that my bill was zero.  I hope that this is the case I don't not want to get another bill from TWC and I do not want this collection agency to hurt my credit rating that I work so hard to maintain.  I have really learned my lesson not to trust TWC every again I will never try your services again.  This whole situation could have been avoid and dealt with in a much more customer friendly manner. 

This report was posted on Ripoff Report on 02/21/2014 12:37 PM and is a permanent record located here: http://www.ripoffreport.com/reports/time-warner-cable/rochester-new-york-14608/time-warner-cable-cable-tv-provider-rochester-new-york-1125442. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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