ED Magedson – Founder
Time Warner CableRochester, New York USA
Time Warner Cable Cable TV Provider Rochester New York
In early January I thought I would give TWC a try for my internet service and home phone. I was sold a bundle package with intelligent home security. I was told there would be no installation charges and the bundle price was $89 per month. I had my services installed on 1/9. On 1/16, I received a bill that was due on 1/15 for $221. It included all kinds of one time installation charges. At that point, I decided to cancel my services, finding my option of TWC as untrustworthy to be fact. I scheduled the uninstall for the intelligent home for 1/20 and returned all other TWC equipment on 1/21. After several calls to customer service I was told that I would not owe anything because I was within the 30 money back guarantee window. On 1/24, I received a bill for $243. I got on the phone again and after several calls, was told the same thing that I did not owe anything. Today I receive a bill from
Enhanced Recovery Company, LLC, a collection agency, for $243. At this point I am very upset that this ordeal is not over. So I went in the TWC store in Rochester, and spoke with Stacey. I was there nearly an hour and she said that she got everything straightened out and that my bill was zero. I hope that this is the case I don't not want to get another bill from TWC and I do not want this collection agency to hurt my credit rating that I work so hard to maintain. I have really learned my lesson not to trust TWC every again I will never try your services again. This whole situation could have been avoid and dealt with in a much more customer friendly manner.
This report was posted on Ripoff Report on 02/21/2014 12:37 PM and is a permanent record located here: http://www.ripoffreport.com/reports/time-warner-cable/rochester-new-york-14608/time-warner-cable-cable-tv-provider-rochester-new-york-1125442. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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