Time Warner Cable Mike Stanton, Gregory Magery, Andy Allocco Time Warner Rochester NY, Terrible Experience Time Warner Cable Rochester, New York

I am writing you through this channel as no one at your company will respond any other method. I have been having phone issues for over 2 years. When I originally signed up I was told the $79 plan and band width would work fine for my VoIP system.

I have spent weeks, days and countless hours over the past couple years even upgrading 3-4 times taking my bill to $300 per month to still have issues. I have a two year long email trail showing the issues stem from time Warner not my VoIP provider putting Time Warner in violation of the contract for the entire term it existed.

Being a small business this has already cost me an amount I do not dare put a number on in lost productivity and loss time of my own. In my line of work if I even verbally state that something is a certain way to a client I am obligated to stand behind it.

 It was clearly communicated to me that the bandwidth I had would not give me an issues. Even each time I upgraded this was again communicated to me. The emails I have clearly support this as well. The final solution was to try 2 modems which currently are finally working. It was my understanding at this point it was not the intention to charge more that sales would work out a pricing solution.

I even have this in writing from a rep Greg Madgory and time warner is now refusing to stand behind this continuing to charge me for the modem that was just a test and if it turned out to work was going to be at no cost.

 It has been communicated to me multiple times due to the issues a solution would be provided without further increasing my bill which has happened 4 times now. I was told nothing could be done as far as adjusting pricing and quoted a price that was higher than the flyer offers you send in the mail which was completely unacceptable.

At this point it is the sheer principle of the matter. I have escalated this to a manager Andy Alloco who needs a class in customer service training as he is condescending in every encounter.

His boss Mike Stanton was supposed to call me over two weeks ago and I have sent 7 follow-up emails requesting his call.

 All I want is a solution in which I was promised that I do not have to pay more for. As I was promised. I have Internet and phone currently at 3 business locations as well as my home service so needless to say I have a lot of business with Time Warner.

 I have been through so much and I have 63 emails back from 2010 supporting my case that if I do not have a resolution I am willing to take this as far as possible.

 I will continue to take any actions needed as I feel very passionate about this issue that has taken a great deal of my time and money.