• Report: #578818
Complaint Review:

Time Warner (Socal)

  • Submitted: Fri, March 05, 2010
  • Updated: Fri, March 05, 2010

  • Reported By: Tina4Peace — Bellflower California United States of America
Time Warner (Socal)
Internet United States of America

Time Warner ,Socal Collections Agent Shanun I started service with Time Warner and I had it 2 weeks and they shut me off, saying there was a previous unpaid bill at the address my daughter moved into Internet

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My daughter moved into an apt. and I ordered cable tv and internet from Time Warner. She had IT 2 WEEKS AND THEY SHUT IT OFF. i CALLED THEM AND THEY PUT ME ONTO SHANUN, IN COLLECTIONS DEPT. she told me there was a previous bill on the apt. I said I didn't owe anything she told me I would have to fax her a copy of my daughters rental agreement as well as a utility bill from my daughter old address to prove this wasn't her bill!! I work and I have excellent credit. I stopped my payment on my credit card for the original 69.94 and told her to bill me. Well they billed me for 68.25 and I only had it on for 2weeks. Something is very wrong here. I am filing a complaint with the BBB. The billing department wouldn't even talk to me to discuss my charges because the collections department had put a note on my file so they would only give me the collections department. What right does this company have to charge me with someone elses past due bill? Why should I have to provide them with my daughters rental agreement? I am the one who is responsible for the bill I have and how can they just turn off my service and charge me trumped up charges?

This report was posted on Ripoff Report on 03/05/2010 04:54 PM and is a permanent record located here: http://www.ripoffreport.com/reports/time-warner-socal/internet/time-warner-socal-collections-agent-shanun-i-started-service-with-time-warner-and-i-had-i-578818. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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