Complaint Review: Tipsteria - Internet
- Tipsteria Internet United States of America
- Phone:
- Web: Tipsteria.com
- Category: Internet Fraud
Tipsteria Tipsteria.com charged my cell phone for service i never ordered. Internet
*UPDATE Employee: Customer Service Response
I got a charged on my cell phone from tipsteria for 9.99 that i never ordered. Had my cell phone company cancel it and put a block on my phone, for future charges. Never heard of this company before seeing it on my bill. Someone needs to charge them with fraud
This report was posted on Ripoff Report on 12/30/2012 12:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tipsteria/internet/tipsteria-tipsteriacom-charged-my-cell-phone-for-service-i-never-ordered-internet-988982. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Customer Service Response
AUTHOR: Tipsteria Customer Service - (United States of America)
SUBMITTED: Wednesday, January 02, 2013
By way of background, Tipsteria is a premium mobile text service that provides its subscribers with weekly tips on the use of their smart phone which is sent via text message to their mobile phone. The service is marketed via the mobile web. We currently charge $9.99 a month which appears on our subscribers mobile phone bills.
We use an industry best practice double opt-in sign up process which is fully compliant with the Consumer Best Practices Guidelines published by the Mobile Marketing Association and the various guidelines published by the major mobile phone carriers and the CTIA. It is important to note that the double opt-in process virtually insures that inadvertent or fraudulent sign-ups do not
occur. Only after a consumer has twice provided verification and authorization to bill their mobile telephone number on their mobile phone are services provided and charges incurred. To further verify a prospective customer's registration for the Tipsteria service, we send a confirmatory text message
which affords them the opportunity to cancel the service by replying STOP by text message. We also provide a toll free customer service number in this text message that is manned 24 by 7 by 365.
Please be advised that in our marketing of the service, we disclose all material terms of the service including the monthly cost, how the charges will appear on the subscribers mobile bill, a description of the essential features of the service and how to cancel. We also include links to our Terms & Conditions and Privacy Policy.
Should you require further assistance, please contact Customer Service at 800-378-9850.
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