Tire Rack tireracktirerack.com Refused to cover full installement on defective tires Internet

I bought 4 GoodYear tires four weeks ago. I have recently discovered a bulge in my front right tire. I went to the GoodYear local shop and they confirmed that it was a manufacturer's defect, coded as "product adjustment B". I have ignored the reviews that mentioned to have received tires that have been sitting in their warehouse for over two years, and since it was a cheaper deal I went ahead and placed my order of 4 GoodYear Eagle Sport AS. THey arrived promptly within the next couple of days, got them mounted and still was saving myself a few bucks.
Once I had to take care of the defect, is when they were not a better deal than purchased at my local shop.
Although I have purchased Road hazard warranty and they stated in the warranty that they will offer 100% replacement including mounting. THey asked me to take them out and ship ot to them through UPS, but I have to pay the freight back.
. I had to pay for the mounting and balancing twice for that tire because of the manufacturers defect that they would not feel responsible from. At the end of the day, it was a difficult process and they did not feel responsible for the quality of their service nor product. Nex time, I will spread the money in my own town, so in the case of a problem, I can deal with a real person. I hope my story helps to illustrate a not too perfect scenario.

This is a copy of the email I got from the customer representative:
Good Morning,
Thank you for your call today. I am sorry to hear you have a problem with one of your new tires. The process to get this tire taken care of for a manufacturers defect will be to purchase a new tire and take the bad tire home. We will then send UPS out to your home to get that picked up once we have the tire back and inspect it we can issue a credit back to your credit card. The mount and balance is not covered but Tire Rack will cover the freight for the return of the defective tire. Please let me know if you have any other questions.

Kasey

Kasey Pickens | Customer Service Representative
_______________________________________...

Tire Rack
7101 Vorden Parkway
South Bend, IN 46628
O: 888 981 3953 ext. 4175
O: 574 287 2345 ext. 4175
F: 574 236 7707
Kasey@tirerack.com

http://www.tirerack.com