Report: #605214

Complaint Review: Tires Plus-Buckhead, Atlanta, GA

  • Submitted: Thu, May 20, 2010
  • Updated: Thu, May 27, 2010
  • Reported By: Scammed in Buckhead — Atlanta Georgia United States of America
  • Tires Plus-Buckhead, Atlanta, GA
    3041 Piedmont Road
    Atlanta, Georgia
    United States of America

Tires Plus-Buckhead, Atlanta, GA RUN, DON'T WALK, FROM THIS SCAM TIRE SHOP!!! Atlanta, Georgia

*General Comment: Tell the whole truth

Show customers why they should trust your business over your competitors...

Ladies-please read this!!!

I went to Tires Plus in Buckhead, GA to purchase a new set of tires.  I reviewed my options with the Tire specialist and picked out a $500 set of tires, even after the buy 3, get one free special.  They told me it would be approximately 1 1/2 hours to put them on and I patiently waited.

After an hour and a half + they called me up and I thought my tires were done.  To my surprise I was infomed by Matt that my tires were not available and the only tires available would cost me $200 more!  I asked them why it took them an hour and a half to tell me this information they had no answer.  I then told them to put my original tires back on as I felt this was a scam as a single girl, and that I was going to take my business elsewhere.

Matt then told me my original tires were gone!  He said that the truck that comes and picks up the old tires had come and that my tires were gone!  So, at this point I have a car with no tires when they had no right to send my old tires away before new ones were in place.  More importantly, I had not signed or paid for anything!  I asked to speak to the manager and a gentleman named Jeff came out.  He now told me that my tires were STOLEN by someone in the back alley!  Please keep in mind it was 2:00 in the afternoon! I asked him why I was just lied to and why were the police not called?  The response I got was that it happens often and they don't have camaras and the guy is long gone etc.  I demanded a free set of tires (just to get out of there!) or I was going to call the police to file a report!  At this point, they were obviously scamming me as a single female who they thought they could just push around! 

Jeff made a run to another location and brought a set of tires for my car.  The whole 2+ hours I waited I wondered if they were even new tires or defective, and now that I have caused a commotion will they be installed properly or will my car be tampered with?

I was able to get the set of tires for free, which was a shame for them because I was willing to pay for a set of tires if they had been upfront and honest in the beginning! The first thing I did the next day was take my car to the Goodyear dealership and ask them to do a thorough inspection of my tires and the rest of my car for any signs of tampering etc.  This little precaution cost me about $150 but it was worth the peace of mind after dealing with such scam artists!

Please do not frequent this establishment as they are shady!  If they were honest, we would have called the police and filed a report instead of giving me a free set of tires!  First, they scam me into thinking I needed to purchase tires that were $200 more than the ones I picked out, then they say the tires are gone, then they are stolen?  The only truth I know is that someone is making money off of my old tires and these people CANNOT BE TRUSTED!  Ladies-please take your business elsewhere!!

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#1 General Comment

Tell the whole truth

AUTHOR: Tellthetruth - (United States of America)

I saw this report on the TV and then I see what this woman has written here. I am a female consumer who has several vehicles and has been going to this Tires Plus location for years. I have both of kids cars serviced here and my husband who owns a fleet service, also has his cars serviced here. I have always had the best and more honest service and could not believe what I saw on TV. I have NEVER felt taken advantage of or lied to. 

There are several things that were in the news report that are left out of this letter. For one, Tires being stolen happens frequently, when a tire is taken off of a vehicle they are put out back, there are many people that frequent these stores, and steal the tires to sell at the flea market or at used tire happens. Secondly, this young lady had the wrong size tires on her it sounds to me like whomever put those tires on there should be the person she is complaining to. From the news report they told her that the wrong size tires were on there and it would be an extra $200 to put on the right size. 

Now....when they figure out the tires have been stolen...they GAVE her a SET of FOUR BRAND NEW TIRES!!! What is not to be trusted about that? I can promise you that a store would make more money NOT giving her the new tires than they would SELLING the old tires. The only truth I see is that she got 4 new tires and now she is trashing this company all over TV and the internet. I think that MALE and FEMALE consumers need to know that this is an honest and respectable establishment not the place it has been made out to be. 
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