Report: #613645

Complaint Review: TIRES PLUS Total Car Care

  • Submitted: Sat, June 12, 2010
  • Updated: Sat, June 12, 2010
  • Reported By: Robert — Nebraska United States of America
  • TIRES PLUS Total Car Care
    Royal Dr
    Papillion, Nebraska
    United States of America

TIRES PLUS Total Car Care Caused Damage and denied it... Outrageous Pricing and Horrible Service! Papillion, Nebraska

Show customers why they should trust your business over your competitors...

When I first bought my car a few years ago, I brought it to Tires Plus and ending up spending $900 on all sorts of problems - crankshaft pulley, fuel injection cleaner, oil change, etc. I admit that I was a naive 16 year old who didn't know much about cars at the time (but boy, how that has changed).

Then after I got the receipt, I looked at it and realized how ridiculous their pricing is. The shop I went to is supplied by an auto parts store I've shopped at several times and looking at their website, the parts are listed for only 1/3 the cost Tires Plus sells them for. When I tried to talk about this to a Tires Plus representative at the store, they said they used "superior parts"; even though the part numbers and manufacturor match up exactly!

Also when I brought it in the first time, I had asked them to do an inspection - which they supposidely did (according to the receipt). Then, not even a week later, my water pump went and I was FORCED to go to Tires Plus because they are the only shop close to my house that I could reach with no coolant (I had to dump and entire bottle in just to make it there). They then charged me $500 to replace the water pump - charging me $127 for a $40 part. The guy said the water pump was in horrible shape and that this was bound to happen - something they neglected to tell me after that first visit and something that would be easily noticable on a real inspection.

After this round of repairs, I just figured ok I'll never go to Tires Plus again. However, just recently (6/12) I had to go back to Tires Plus because a crankshaft pulley that was replaced on my first visit was acting up and it was still under warranty so I figured they'd have to deal with it. So I brought my car in and told them about the problem. At first, the guy tried to tell me that the part wasn't under warranty, but I was smart enough to have my receipt handy which said otherwise, but the employee still tried to argue against it. But then he said they'd give it a once over and call me.

At the end of the day, I get a phone call and they told me what they found. First off, they said the engine was misfiring and throwing a code for it. However, this was NOT TRUE. Only a QDM B code has even shown up and I told them this (I scanned it myself just prior to bring it in and again afterwards to double check) but they continually insisted I needed a tune up (which I had my real mechanic do just a few months ago). Talk about lieing through their teeth.

On top of this, they said my engine and transmission mounts needed to be replaced - for over $700. I said no, because I knew my real mechanic could do it for less then half this ridiculous price. So essentially, I declined all the work they said needed to be done and I said I'd come pick it up in a few minutes.

Not even five minutes after that call, I got another, this time the guy said "we had a problem" and so  naturally, I asked what it was. He told me that one of my brake lines cracked and broke when they were backing up out of the garage - and that it would be $223 to repair. I had NO CHOICE but to do this because you can't drive a car without brakes and even tried to work a way out to get my car to my mechanic, but I couldn't.

This infuriated me also because they would not do any better for the price even though it was only a $15 part - a 3' piece of brake line and all they had to do was simply screw off the old one and then put the new one on and do a brake flush, but no, I had to pay the full price.

Essentially, what was supposed to cost me nothing, ended up costing me over $200 for work on a problem that was probably caused by them. I can say this because 1) they wouldn't show me the old piece that "broke" and 2) when I brought my car home I got underneath it and saw that all the lines (including the ones they didn't replace) looked perfectly fine and were plenty strong - even though the Tires Plus rep said they were all old and rusted - yeah, right.

Every time I've brought my car to my real mecahnic they do a once over on everything and when I brought it in back in May of this year, they said everything was fine - not to mention the fact that I've done almost $400 in work on the brakes already.Also, why the hell would the line break by simply backing up when I travel over bumpy roads daily and I've never experienced such a problem? The logical conclusion is that they broke the line somehow and won't admit it.

Lastly, and this made me extremely furious - but later that night (tonight as I am writing this) I was washing my car and noticed a dent in the hood that had not been there before - I had a $2220 custom paint job done on it too!!!!!!!!!!

I warn EVERYONE; DO NOT go to Tires Plus. They are a giant scam that overcharges for EVERYTHING and CAUSES PROBLEMS in order to create business. They prey on people who don't know a lot about cars and combat those who do.

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This report was posted on Ripoff Report on 06/12/2010 10:19 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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