Tires Plus Misleading customer to believe repair needed to be done consumer fraud ripoff Des Moines Iowa

sometimes replacement of shocks and or struts is for maintance of the "under side" of a vehicle. In one mile the average shock move 1,750 times! On a vehicle with 75,000 miles........well you do the math. We've been told since we all started driving,"Change your oil!" The reason we change the oil is to make the inside of the engine laast longer. The main reason to replace shocks or struts is to make the under side of the car last longer. Shocks and struts hold the tire on the ground.They also slow the travel of the vehicle.If you can decrease the weight tranfer from front to rear when braking and side to side when turning,you will increase the life of everything under the car,I.E. tires,brakes,tie rods,ball joints,alignments etc. If a car was brought to a shop and the customer requested shock or strut replacement and the store mananger suggested an oil change to extend engine life,would there be a letter written on this board?

If you read the manufacturers scheduled maintenence for any vehicle you'll see that shocks and struts should be checked every 12,000 miles and replaced REGARDLESS of outward appearance every 36 to 40k miles. 74k miles is alot to expect out of a set of struts, especially on a midsize import.

The fact that the rear tires were obviously cupped can be caused by the struts or lack of tire maintenance. The suggestion to replace your struts was not a sales ploy, but could save you from replacing more tires in the future.

Most dealers and tire manufacturers will not warranty a set of tires regardless of any warranties you have if damaged by mechanical wear (struts) or failure to maintain properly. You were being treated more than fairly and should know a little on the subject before you point fingers based on someone working at a dealerships opinion. They are simply playing a mind game all too common in this business.