Report: #518723

Complaint Review: Tivo Inc.

  • Submitted: Mon, November 02, 2009
  • Updated: Mon, November 02, 2009
  • Reported By: Sean — San Antonio Texas USA
  • Tivo Inc.
    2160 Gold Street, P.O. Box 2160
    Alviso,, California
    United States of America

Tivo Inc. Do Not Give TiVO a CC number! Alviso, California

Show customers why they should trust your business over your competitors...

Warning: Do NOT give TiVO a credit card number - use money orders!

I decided I was tired of the CopyRight cartel in March, 2009. I canceled my Dish Network subscription, no problem. I called TiVO: "Oh, so sorry, our network is down. I'll take your info and cancel when it's back up."

April - another charge.

"Oh, well, we've already charged you, so it will stop next month." OK, not right, but I'm not blowing my top over $14.

May - another charge. Hmmm. Well my card expires this month, they won't be able to bill me again.

June. No such luck. Call, Whistle cycle - after two hours on hold I give up.

July - another bill. Call TiVO. OK, we'll disconnect and give someone 30 days free service. No problem for me, I'm throwing the DVR away (no recycle program).

August - Whee! no bill!

September - another bill, call bank, deny charge, NOT AUTHORIZED.
October - another bill, call bank, rinse, lather, repeat.
Call TiVO again - get "Andrew" gives me cancellation number 091007-001676.
Also says "we've already billed - we can't take that back." No problem, I'll
instruct my bank it is not an authorized charge.

All this for a system that has been gathering dust since March, 2009. I think that
TiVO's inability to refund charges or check system access is designed to give them
not a window into the facts, but plausible deniability in situations they know they
are skirting very close to violating Fair Credit Reporting act provisions.

Bottom line - don't do business with TiVO. It is my opinion they are not honest.

DISCLAIMER: These are the facts as I know them and best remember. Where statements are not based in fact, they are opinions. Your experience may vary.
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This report was posted on Ripoff Report on 11/02/2009 08:13 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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