Tivo rebate ripoff Denial after submitting rebate form. ALVISO California

After purchasing a Tivo unit from Good Guys, I submitted the rebate form with all the information
inserted.

I received a denial stating that I had failed to cut out and include the UPC code from the box. This is true, I had installed the unit after the trash company had p/u the discarded box. I called Good Guys and asked for their assistance explaining to Tivo of the circumstances, the reply from Tivo was that they look at these matters on a case by case basis.

So, I wrote to Mr. Ramsey to explain the facts of my claim including all the serial numbers and sales receipt from Good Guys, but not even the courtesy of a reply.

Ed
Carlsbad, California
U.S.A.