• Report: #393673

Complaint Review: TLG*GREATFN

  • Submitted: Fri, November 21, 2008
  • Updated: Fri, November 21, 2008

  • Reported By:Mt. Pleasant Utah
P.O. Box 6100 Westerville, Ohio U.S.A.

TLG*GREATFN Charges 11.99 for the past 6 months to my credit/debit card Westerville Ohio

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The company TLG*GREATFN (dba: Great Fun) charged 11.99 dollars to my account over the past six months.

I called the number listed to find out what is going on and found out that I elected for a 30 day free trial for their travel services when I bought a hotel room on Priceline.com.

Apparantly it is a round about back door process but it automatically rolls to a full membership costing 11.99 per month when you unknowingly fail to contact them at the end of the 30 day trial.

I contacted their customer service center and dealt with the run of the mill service rep on a script. Once I was confident that my unwanted membership was cancelled and after sturnley telling him I wasn't interested in their services I asked him about refunding the six charges to my account. The rep gave me a reference number, fax number and instructions to write a letter and fax that letter to the number provided. A refund would be issued within 48 hours from receipt of fax.

Of course I wasn't happy with that and requested I speak with a manager. I got Thelma (Supervisor) on the phone, she verified my name and mailing address and then gave me a confirmation number for the refund to my card. The refund is supposedly going to hit my account in no more than 10 business days. I didn't have to explain things again.

Hope this helps others that have fallen trap to the pop-up barrage we face at some websites like I did.

Mt. Pleasant, Utah

This report was posted on Ripoff Report on 11/21/2008 12:29 PM and is a permanent record located here: http://www.ripoffreport.com/reports/tlggreatfn/westerville-ohio-43086/tlggreatfn-charges-1199-for-the-past-6-months-to-my-creditdebit-card-westerville-ohio-393673. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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