Report: #885125

Complaint Review:

  • Submitted: Sat, May 19, 2012
  • Updated: Wed, May 23, 2012
  • Reported By: Russ — Overland park Kansas United States of America
    No address is provided by the merchant
    United States of America

Show customers why they should trust your business over your competitors...

I received my order in 25 days, although they claim that it takes between 24-48 hours. My order was out of its sealed package (it seemed used).
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This report was posted on Ripoff Report on 05/19/2012 02:51 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee

Would you please tell me your order number ?

AUTHOR: - (United States of America)

Dear Customer,

I am glad to see that you have update this complaint .
Would you please tell me your order number ?
So that I can check order for you and will contact you via e-mail .
Waiting for your reply .
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#2 Author of original report


AUTHOR: Russ - (United States of America)

tmart has been responsive to my emails regarding the issue. I am happy that they at least show concern and some professionalism.
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#3 UPDATE Employee

Would you please tell me your order number ?

AUTHOR: - (United States of America)

Dear Customer ,

Sorry for the inconvenience we caused . Sorry to tell you that we didn't claim that the items will be received with 24-48 hours . We just said all orders will be ship out within 1-2 business days . Is the item can work well or not ? If this item can work,we can offer you some compensation . Would you please tell us your order number in your comments, so that I can handle it for your as soon as possible .And we will guarantee your
rights and interests that you will be compensated fairly.

Please feel free to contact us if you have any questions .

Best Wishes !
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