Report: #1007428

Complaint Review: tmart.com

  • Submitted: Fri, February 01, 2013
  • Updated: Tue, March 05, 2013
  • Reported By: vinny — clifton New Jersey United States of America
  • tmart.com

    Internet
    United States of America

Show customers why they should trust your business over your competitors...

I order my product on jan 4th 2013.For some reason in the transit i couldn't receive the order.I asked for the reshipping of the order but there was no response from them then onwards. I almost emailed them every day but all my effort is vain. I blindly purchased seeing the free shipping on their website.I SHOULD HAVE ORDERED IT IN SOME REPUTED SITE,WOULD HAVE GOT MY ORDER BY NOW  :((  LESSON LEARNT 


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This report was posted on Ripoff Report on 02/01/2013 02:43 PM and is a permanent record located here: http://www.ripoffreport.com/reports/tmartcom/internet/tmartcom-they-rip-you-offnever-trust-china-based-company-internet-1007428. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
3Author
4Consumer
0Employee/Owner

#1 UPDATE Employee

Thank you for your reply.

AUTHOR: Sherry ye - (USA)

Dear Customer,

Thank you for your reply.

We advise that if you can not check your Paypal account, we advise that please entry www.paypal.com. Then login your account. Please try to check it.

If you have any question, please don't hesitate to contact us.

Best regards
sherry
customercare@Tmart.com
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#2 Author of original report

got my money

AUTHOR: vinny - (United States of America)

Thank you so much for the update and sorry i didn't check my paypal account.

Thanks for all the help 
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#3 UPDATE Employee

Orders# 21939600

AUTHOR: Sherry ye - (USA)

Dear vinutha ,

Thanks for your feedback.
I am writing to tell you that the refund have been refunded on 02/06/2013.
Here is the Trans ID:5DR24523H4496791L
Amount: 7.47 USD
I will attached the refund information for you. You can double check it .
Please let me know if you have any questions.

Best regards,
Sherry
CustomerCare@Tmart.com
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#4 Author of original report

Still didn't receive the amount ...

AUTHOR: vinny - (United States of America)

I got an email very long back that i would receive my amount..I completely forgot about that and when i happen to check now i still didn't receive my credit.

Here is the order no:21939600 
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#5 UPDATE Employee

Is your order have been solved?

AUTHOR: Sherry ye - (USA)

Dear Customer,

Sorry to bother you. I want to know is your issue have been solved or not?
If not, please feel free to comtact me at customercare@tmart.com .
Good day!
Sherry
Tmart.com .
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#6 Author of original report

Atlast got some response from TMART..

AUTHOR: vinny - (United States of America)

Thanks a million for ripoffreport.

After posting here i got response to my emails.They said they would refund my amount...
Lets see when i will receive my refunded amount.

Thanks
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#7 UPDATE Employee

Would you please offer me your order number?

AUTHOR: Sherry ye - (USA)

Dear customer,

Thanks for your review.
I would like to invite you to leave your specific order number in your comments, it will help us investigate your issues and contact you to solve your problems. And we will guarantee your rights and interests that you will be compensated fairly.
Thanks
for your support and patience in advance.

If you have any question, please feel free to
contact us.

Best regards,
Sherry
Tmart.com

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