Report: #1000091

Complaint Review: Tmobile

  • Submitted: Sun, January 20, 2013
  • Updated: Sun, January 20, 2013
  • Reported By: Kelvin — decatur Georgia United States of America
  • Tmobile
    12920 S.E. 38th St
    Bellevue, Washington
    United States of America

Tmobile Forced into contract without holding up to their end of the bargain - Deceptive Practices Bellevue, Washington

*Consumer Comment: Same thing happened to us

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Its been over 11 months and T-Mobile has been holding me to a contract that they failed to honor their end of the greement. I have attempted to cancel my account many times, but I have been told that even though T-Mobile did not upgrade my phones as we agreed upon that the contract would still be valid. I was offered four Galaxy S3s for $200.00 each and a family plan that would not exceed $175.00 a month for a family of 4. Since we have tried to work out the contract, T-Mobile has offered the same phones for free to other off-contract customers.

My phone was scheduled to ship in two weeks. The phone never arrived and I did not get a call from anyone at T-Mobile, so I called and was told the phones were on back order. I asked that my account be cancelled and was told I could not cancel through the cancellation department and was told that I needed to contact another group that was not part of T-Mobile, but I soon found out that this group was in fact part of T-Mobile. I have asked 4 or 5 times for a manager and have gotten
another associate pretending to be a manager. Not only did I get the fake manager but also, the person on the phone never put me in touch with anyone that would cancel my account. I have also been told on three separate occasions
that a manager would call me within 2 days to resolve my issues, but in each instance, I never received a follow-up phone call.

The last time I asked to cancel the contract, I was told that even if T-Mobile did not render its end of the contract, that I would have to pay a cancellation fee for all 4 phones that I did not receive. On top of that, they have been charging me for 1 of my phones for the last 11 months knowing that the phone did not exist and was reported stolen. Surely, they would be able to see that there has not been any activity on this phone line in 11 months. I am truly astonished with the way that T-Mobile has handled this situation. After reading many other complaints throughout the web, I am convinced that these deceptive practices are nurtured through sales incentives offered to the sales representatives of T-Mobile Inc.

I would like to get this issue resolved once and for all, but it looks as if I have used most avenues for a resolution minus legal representation. I have been charged for a phone that has not been within my possession and on several occasions, I have requested a refund for the time that I was being charged. I have been a loyal customer of T-Mobile many years and have maintained 4 phone lines for at least the last 4 years, but if this is the future of T-Mobile, I do not want any part of it. I
would like to speak with someone in their executive office who really has a genuine concern for the customers.
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This report was posted on Ripoff Report on 01/20/2013 09:37 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Same thing happened to us

AUTHOR: Lisa - ()

We have a story that's almost identical to yours.  

We have 5 lines with T-Mobile and were out of contract in December 2012.  We negotiated a new rate for service and a discounted rate on 5 new phones that would allow T-Mobile to retain us as customers.

We received two of the phones immediately, but the other three were to be delayed due to my work schedule (tax season).  After tax season ended, I called T-Mobile about getting the last three phones and they refused to honor our agreement.  

They offered to sell me the three new phones at full retail.

They offered to convert our phones to the new pricing plan, but we'd have to pay additional fees ranging from $200-$500 on top of the costs of the new phones, or, if we didn't like those options, we could sue them. (We were actually told to consult with our attorney by the T-Mobile rep).

I asked them to email or fax the offer over in writing.  They agreed.  That was hours ago and I've still received nothing.

Rather than continue to deal with a company that thinks nothing of using bait-and-switch techniques to entice long-time, prompt paying customers to renew contracts; I'll pay a higher rate at another company that is willing to put everything in writing.

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