Complaint Review: Tmobile
Tmobile collecting my money while i have no service in my home, Internet
*Consumer Comment: You think people aren't allowed to move and ask for same coverage
*Consumer Suggestion: Tips on how & when to fight T-Mobile
*Consumer Comment: Wait
Who builds a building in a way to block cell phone service? As the problem persisted, then they said i had an out-dated sims card on my blackberry and i needed the "new" card. This of course didnot work. Then they stated that I can manually go into setting and look for a mobile network that will allow me to "tap" in and get a signal. Again it did not work. Finally the decided to send a technician to check the area out to see what the problem was. When i called them to find out what the report stated they said that they did not have the money in their budget to send a technician to check the towers in the area. I was like how do you not have money when you guys make millions a year. R u serious? .
Another rep told me we will credit your account accordingly due to your hardship. I am still waiting for that credit. I contacted the main office to speak to a Liza Gonzales who to this day had never returned a phone call. I asked to be let out of the contract to get a company who works in my area. I explained me and my wife have a new born son and i need to get in contact with her and with me in case of an emergency. Nothing. I tried filing a complaint with the BBC and nothing. I am stuck with these idiots until my contract runs out. Tmobile are crooks.
This report was posted on Ripoff Report on 11/02/2011 08:58 AM and is a permanent record located here: http://www.ripoffreport.com/reports/tmobile/internet/tmobile-collecting-my-money-while-i-have-no-service-in-my-home-internet-794367. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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