I got an Sony Eriksson Equinox after being with TMobile 7 years. They told me 3 x to buy the wrong memory card. It would not snap in so I took it to a cellurar company because the TMobile store is an hour drive on the freeway. They couldn't make it stay in either. So they sent me another phone and it did not work on it either. Then they figure out it is the wrong card. I had bought it on Amazon because theirs is $50.00. Now I can't get my money back and I have to buy theirs for $50.00. As soon as I began using the phone it had software problems.
I had it less than a month so they wanted me to take a reconditioned one and I refused. I get their bill and now I am signed up for GPS and something else that I nev er signed up for. I cut off their internet. 6 month went by and I called 611 their customer service number and would have to wait up to 2 hours on hold and talke to TMobile from some other country. I only use my cell phone. One day my battery went dead after 2 hours on hold and I used their internet phone to call 611 and got through in five minutes. It was the cell phone all along.
Now I get another equinox and it does the same thing only worse. Two phones can't do this so they check their end, nothing wrong, and twenty calls later it might be the newer sim cards. Meanwhile while I am calling them they try to sell me things includind extending my contract. The sim card is not here yet. I can't wait to see if this fixes it because we ran out of options and I refuse a different phone that would extend my contract and make me buy more music and another memory card. I hate them. (((email redacted)))CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.