Report: #68248

Complaint Review: Tmobile - Salem Oregon

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Ripoff Report is Xcentric Ventures

Submitted: Sat, October 04, 2003
Updated: Wed, June 30, 2004
Reported By: — Salem Oregon

Author Not Confirmed

Why?

Tmobile 4080 27th Ct SE Salem, Oregon U.S.A.

Phone: 503-7638000
Web:
Category: Cellular Phone Companies

Tmobile Wireless ripoff Older phones are disabled by Tmobile, have to buy new one. Salem Oregon

*UPDATE Employee: Actually this isn't accurate information

*Consumer Suggestion: This is downright DESPICABLE!!!!

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Recently my 2 tmobile phones (nokia 6190) show "roaming" on the display and a triangle appeared in the upper part of the screen. Called tm customer care and was told I have to purchase new phones as the old ones were disabled by tm in their system forcing anyone with an older good working phone to purchase a new one. Nice move by vstream to increase their revenue!! Unfortunately I work for them in a call center!

Thomas
Salem, Oregon
U.S.A.

This report was posted on Ripoff Report on 10/04/2003 05:59 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tmobile/salem-oregon-97306/tmobile-wireless-ripoff-older-phones-are-disabled-by-tmobile-have-to-buy-new-one-salem-o-68248. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#5 UPDATE Employee

Actually this isn't accurate information

AUTHOR: Greg - (U.S.A.)

SUBMITTED: Wednesday, June 30, 2004

POSTED: Wednesday, June 30, 2004

What happened back in October is there was an upgrade put through the system in order to improve the network overall. The upgrade caused the older phone models to display roaming, but this didn't affect the service of the phone in any way whatsoever.

In order to make the roaming indicator go away, Yes, you would have to purchase a new phone, but this is in no way a required step. Your older phone will continue to function properly but display the roaming indicator. You are not roaming, especially as an employee you should be aware that the roaming isn't determined by what it says on the phone, rather what state you're located in and what plan you have.

As an employee your plan is nationwide so there would be no extra charges. I suggest you speak with your supervisor about your confusion rather than posting misinformation on a public site.

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#4 Consumer Suggestion

This is downright DESPICABLE!!!!

AUTHOR: Bradley - (U.S.A.)

SUBMITTED: Friday, June 11, 2004

POSTED: Friday, June 11, 2004

Thomas thanks for bringing this out in the light!!!

I had heard the rumors that T-Mobile was doing this but really wasnt sure if there was any substance to it. Now the public has been informed!!!

THIS IS A GREAT SHAME that T-Mobile would LOWER THEMSELVES to such levels as to SABOTAGE your phones IN ORDER TO SELL NEW ONES!!!

This is NO DIFFERENT than when an auto repair shop maybe like Jippy lube "does a little something here and a little something there" to your vehicle TO KEEP YOU COMING BACK FOR REPAIRS!!!

GET THE WORD OUT and make all the little salesdweebs CHOKE ON IT!!!

thank you,

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#3 Consumer Suggestion