Report: #1054650

Complaint Review: TNT Carports, Inc.

  • Submitted: Wed, May 29, 2013
  • Updated: Wed, May 29, 2013
  • Reported By: TNTBadcompany — Clayton North Carolina
  • TNT Carports, Inc.
    170 Holly Springs Road
    Mount Airy, North Carolina


*Consumer Comment: BE Responsible

*REBUTTAL Owner of company: We no longer us TNT Carports

Show customers why they should trust your business over your competitors...

I have an INCOMPLETE GARAGE at my home. I CANNOT close my garage doors beacuse THERE ARE NO LATCHES and they are NOT SENDING ANYONE to finish the job. Following are are my details:

On March 30, 2013 (today is May 29) I was on an online search to have a metal garage built on site at my home. I found 3 companies online and proceeded to give each company the same specs for the garage I wanted: 18’ x 26’ x 8’ , A-frame roof, using 12 gauge for the frame, 2 garage doors, 1 walk in door and one Window.

I received quotes from each company. The next day on April 1st (my mistake-- never conduct business on April Fools Day) upon receiving my 3 quotes, one of the 3 companies, "Choice Metal Buildings" stepped up and said they would beat my lowest quote by 5%. Following (in quotes) is the exact email from Justin, their representative:

"Ok.  I’m gonna match that price and give you 5% off of that if I can get you to order today?  So your price is $3,614. [continued below]....

.....75.  And delivery right now is about 3 weeks, weather permitting of course. 

 The building: 18’ x 26’ x 8’ – 12 Gauge Frame. Two 8’ x 7’ Garage Doors.  One 34” x 72” Walk in Door.  One Window.


Justin Horne"

I accepted his offer and gave him a $532.70 deposit to get the process started. Within 10 days the installers showed up, a subcontractor named TNT CARPORTS, INC. This confused me as I thought I purchased my garage from CHOICE METAL BUILDINGS-- Both companies are located in Mount Airy, NC and I wasn't told to expect TNT CARPORTS to build the garage.

Upon watching the workers put up most of the frame I noticed it WAS NOT THE A-FRAME I ORDERED. I told the workers to stop and proceeded to contact KIM, who is the TNT representative. I calmly explainecd to her what the problem was, that I DID NOT ORDER the rounded style roof they were putting up and she abruptly replied "You mean you don't want them to finish installing this garage?" I said "no, I would like the garage I paid for."

The kindness KIM was previously exhibiting completely went out the window at this point and she said, verbatim: "just put the builder back on the phone." I was floored because I thought we needed to work out what the next step was. Instead she talked to the builder and promptly told him to break everything back down and leave. I asked him what I was supposed to do and he said "they will contact me".

Well I ended up calling Kim back and being told I DID NOT purchase an A Frame and that I would have to call my "salesman" to straighten out. I called Justin Horne at CHOICE METAL BUILDINGS and was told it was a mix up on BOTH our parts even though I had my 3 quotes for an A Frame roof. I ended up PAYING EXTRA for the A Frame.

3 weeks later TNT CARPORTS showed up with the correct frame. The garage was built. Everything was finished EXCEPT the garage doors-- the builder told me they FORGOT TO PACK THE LATCHES! So, I have a 2 door garage which I cannot close. The builder informed me if I paid my balance and wrote on the invoice that I still need the garage door latches installed he PERSONALLY would come out within 2 DAYS and finish the job. BIG MISTAKE.

After a few days I called KIM at TNT CARPORTS to ask when they thought they could finish the job. She abrupty told me, and again this is verbatim: "I don't know". to this day I don't know why KIM was so upset-- I called Justin at CHOICE and basically his "hands are tied" he can only call TNT and ASK them to finish the job.

After a week I really wanted to start using my garage and offered to install the latches myself if they would just send me the latches. Well, after another week went by, they did. They purposefully sent THE WRONG LATCHES-- with NO HARDWARE. The outdated latches will not work with my garage doors. They did the most CHILDISH, SPITEFULL thing I ever dealt with: Just bubble-wrapped a couple of old latches, no envelope or pacakging, stuck a label on the bubble wrap and sent it to me.

2 MONTHS LATER I STILL CANNOT USE MY GARAGE. if you still want to do business with these 2 companies then be prepared to be made a fool of. Especially KIM at TNT CARPORTS who is really the worst customer service representative I have ever dealt with. Justin Horne and CHOICE METAL BUILDINGS are the weakest, can't do nothings, I've ever spoken to. These guys need to be out of business.

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This report was posted on Ripoff Report on 05/29/2013 09:32 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

BE Responsible

AUTHOR: mommom - (USA)

 You have stated several times that you are responsible for this or that. Then why are you not BEING responsible? YOU are responsible for choosing TNT for this customer - you alone. He had no expectation of anyone other than CHOICE to complete his garage. So, put your money where your mouth is and step up to the plate sir! Obtain the correct latches for this gentleman's garage & have them installed immediately by a reputable installer. A professional would have jumped to this customers defense immediately upon finding this problem. You are obligated & the only one responsible to satisfy this customer FIRST! The situation grew to extent it did because YOU failed to step in to help. He had already paid in good faith, only to be smacked down by a spineless management style. You alone are responsible to this customer, NOT to TNT. Only after his garage is finished to HIS satisfaction do you go after TNT for their mishandling of this account. Shame on you for treating a customer this way. Whether or not you are still using TNT has no bearing on YOUR responsibility to this gentleman. TNT it's not the only ones that should be out of the business.

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#2 REBUTTAL Owner of company

We no longer us TNT Carports

AUTHOR: Eric Aparicio - Owner - ()

Choice Metal Buildings is a online dealer that has partnered with multiple manufactures that cover the entire nation to provide the installation of carports, garages and barns.  As a partner and or representative of these manufactures we are reponsible to provide accurate building information and pricing.  We are also reponsible for informing our customer to the best of our knowledge what to expect throughout the process of ordering, delivery and installation.  This year alone we have processed over 500 units nationwide and have had less than a handfull of issues and to our knowledge have only had this ONE issue.  This particular isssue is directly related to poor management of inventory from the installer and horrible customer service from the manufacture TNT carports.  Choice Metal Buildings does not deny anything regarding how TNT Carports handled this issue.  We made multiple calls, spoke with mangement several times meanwhile going back and forth with the customer letting them know what TNT was telling us what they were doing to fix the issue.  

Choice Metal Building is sincerely sorry for the problems that this customer went through but at the end of the day there is only so much we can do...we count heavily on our manfuactures and their installers to complete jobs correctly.  

Choice Metal Buildings is NO LONGER partnered with TNT Carports due to their lack of customer service and inabililty to help this customer as well as other side issues we have had with them. 

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