Report: #1267244

Complaint Review: Tobacco General

  • Submitted: Wed, November 11, 2015
  • Updated: Wed, November 11, 2015
  • Reported By: nmhispana — Santa Fe New Mexico USA
  • Tobacco General

    Internet
    USA

Tobacco General Held Back Shipping Due to Out of Stock Items & Rude Customer Service Des Plaines Ilinois

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I have been purchasing from Tobocco General for a little over two years, and have never been able to get anybody to answer the phone or return my calls. Within the last six months I have been to noticing that my tubes are crushed at the ends and all smashed, not just at the top layers but within the middle and at the bottom as well. I have to be straightening them begfore I put them onto the end of injector which is a pain and time consuming. Via email I have informed them of this and they want to blame the carrier.Which is another thing, you pay high shipping charges for 5-8 day delivery, and UPS transfers the box to USPS. The only way you get your box delivered UPS is if you pay $2.00 more in shipping.  Within the last three months they haven't been shipping within the usual 2-3 day time frame, I been waiting up to 6 days for them to ship. Last month when I emailed them I was responded to rudely and condescending, and was told since I'd paid for the 5-8 day shipping it was a 2-3 day processing on shipping. Hello morons? I already knew that and it had already been 5 days. When I went to make my November purchase, they kept declining my card three times. I called my CC company and was told there was nothing wrong with my card. I have always used this card to pay for my purchases with them, and had to go through PayPal. How interesting I used the same card with no problem. I emailed them about what was up with that, and what my phone number was, I gave it,  and never got a response back. I called and to my surprise they answered. I told them about what had happened with the decline of the card and to go see I always use this card and was given three different stories and to call my CC company. It's been 7 days and still no update as to shipping status, I read on here about what they are doing, and so I called this morning and was told my order was shipped yesterday. That there was a delay because one of the tobacco's was out of stock. I asked if it was shipped yesterday then why had I not received an email that it had been shipped? I asked for the UPS tracking number and was told she did not have it, would have to call UPS and would email me or call me to provide it. Stories, stories, stories, I am already fed up with them, and this will be the last order I place. I have purchased several times from another online tobacco business, and although I have to pay a little extra, that's fine. I don't like having my merchandise damaged and them trying to blame others, being treated with rudeness and disrespect, and I don't being ignores and especially llied to. They have just gone downhill, and holding onto your money because they don't have something in stock, is a big no,no. It's wasting your time when you can go elsewhere and buy it where it in stock.

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This report was posted on Ripoff Report on 11/11/2015 08:59 AM and is a permanent record located here: http://www.ripoffreport.com/reports/tobacco-general/internet/tobacco-general-held-back-shipping-due-to-out-of-stock-items-rude-customer-service-des-1267244. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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