Report: #1104380

Complaint Review:

  • Submitted: Wed, December 04, 2013
  • Updated: Wed, December 04, 2013
  • Reported By: Alan C. — Syracuse New York
    9841 Airport Blvd. 9th floor
    los angeles, California
    USA over billing, no refunds, no customer service los angeles California

*Consumer Comment: RE: over billing, no refunds, no customer service los angeles California

Show customers why they should trust your business over your competitors...

I called this company looking to get a phone number in the Philippines forwarded to me. Even though I found the service to be quite expensive, they told me their profit magins were small because the Philippines phone company was charging the big bucks. So I signed up for their basic service of 139$ which was good for 1 month and I believe 250 minutes of forwarding. I asked them if they could forward the calls to my business associate in Africa, but they told me their service only allows forwarding to US based numbers. So I signed up for a US number and had it forwarded to my associate in Africa. After nine days, I got billed another 139$ plus 67$. They told me I already used up 128 minutes and was getting billed 54 cents per minute for the 9 days. They told me I was prepaid for the following month and that the extra 139$ was a mistake and would be refunded. A few hours later, my account was suspended. When I called them to find out what was going on, they told me somebody from Africa logged into my account. I explained to them I have an associate in Africa who handles my calls. They told me people from Africa are fraudsters and that they will review my account. A few hours later my account was terminated. I called to try and explain my situation but I was basically accused of being a fraud. I told them they just billed my account a few hours prior and that they should refund my money. They told me they refunded all 3 payments already and the money was back in my account. I asked if there was a manager I can talk to regarding my account, they told me to contact their legal department. I asked for the number and was told that department didn't have a number. I asked how to contact the department and was told to e-mail I have e-mailed them twice in the last 3 days and so far nobody has contacted me. I checked my bank account and as expected I'm still short 345$. I called my bank and they told me there are no pending refunds. Quite clearly this was all a scam and they were just looking for any reason to close my account and keep the money. They even went as far as accusing me of being a fraud. Now I have to fill out forms to report them for the fraudulent charges and hope I get a refund through Visa.

The good news is I found another company who offers the same service as them and are about 80% cheaper.


Alan C.

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This report was posted on Ripoff Report on 12/04/2013 03:34 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

RE: over billing, no refunds, no customer service los angeles California

AUTHOR: Camille M. - ()

I can only speak from my experience with TollFreeForwarding. I am based in California, but often do business with clients in Canada and the UK. I set-up a Canadian number, and had my calls forwarded to a number in California, and was quite pleased with the results. All my clients in Canada that used the number had absolutely nothing to complain about, and all noted that they were quite happy that they didn't have to deal with international calling codes and whatnot. As business ramped up, I got a number in Great Britain. While it did require a little more set-up, I eventually got the same results as I did with my Canadian number. 


As for my general opinion of the services provided, I really love TollFreeForwarding. Management is easy, and when I was going through the issues of setting-up my UK number, the account executives were more than helpful. I am able to manage payments and account preferences from a central location (which is really helpful...I was expecting to have to do everything separately), and I haven't encountered any hidden fees. 

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