Report: #1069011

Complaint Review: Tom Raper RV

  • Submitted: Mon, July 22, 2013
  • Updated: Mon, July 22, 2013
  • Reported By: Greg — Newark Ohio
  • Tom Raper RV
    1305 US 42
    London, Ohio

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Tom Raper RV of Columbus, Ohio is a complete ripoff.  We Traded a 2010 Hurricane for a 2012 Forest River Sunseeker last fall. We traded because because Raper had not fixed several warranty items that we had reported when the RV was new and they were then claiming that the warranty was now expired.  Our biggest issue was the upholstery. It was pealing off because Tom Raper RV had treated it to make it shine for a trade show where we bought it.  So Tom Raper RV convinced us to trade it in and gave us what at first seemed to be a fair deal.  

But now we cannot get them to repair very basic warrenty items on our 2012 Sunseeker and we only have a few months until the warrenty runs out on this one.  Most of the items we reported months ago.  On Saturday, July 20th, we picked up our RV from Tom Raper after they had had it for 3 weeks.  None of our complaints were fixed and some there mechanic admitted had never been looked at.  In the 3 years of doing business with Raper, i believe they have gone thru at least 4 heads of maintenence.  

On one of our many visits they lost the keys to my RV and I had to have new ones made at my cost.  They said they had fired there head of maintenance and he had taken several sets of keys.  Recently, I called about two warrenty items and they proceded to explain how I could repair them my self.  I repaired those items because of past experiece, I new Raper would never fix them.  I am now in the process of trying to find another Forest River Dealer who will do warrenty work. 

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#1 Author of original report

Tom Raper RV is not capable of telling the truth.

AUTHOR: Greg - ()

Well, actually, i threatened to call the police when the service manager would not give me the keys to my RV.  Forest River, the manufacturer of my RV, has told me that the parts for my RV repairs were not ordered until after I picked up the RV.  They have been very supportive and helpful in finding another RV dealer to do the warrenty work.  They shipped the parts directly to me and now my service work is being performed by a reputable company.

The customers i spoke with seemed concerned about my struggle getting the warrenty work done and my difficulty getting my keys back.  I felt it was right to inform them of my difficulties so they would not be ripped off like i have been.  This upset one of the Raper salesman who was very threatening to me.

The service manager position has changed at least four times and the person he reports to has changed as well.

I would encourage anyone thinking of an RV purchase to speak with the Ohio Attorney Generals Office.  When you speak with a representative, you will find that Raper has quite a history of complaints.  I wish i had contacted them before i got involved with Tom Raper.  The Attorney Generals Office has been very helpful and i hope the information i provided them will help stop the business practices of Tom Raper.

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#2 UPDATE Employee ..inside information

Response to Greg's Accusations

AUTHOR: Tom Raper Inc. - ()

 I have been the service manager at the Tom Raper London, Ohio facility since November 2012. I have been with the company for (16) years, (5) of those years as the Richmond, Indiana service manager. Unfortunately, I was off when Mr. Hitchens arrived to pick up his motorhome.

Our computer history shows that the only previous service visit for this motorhome was in August 2012, for two items: to install a new compartment door and for a set of keys. Our records show that there was no charge for either item to Mr, Hitchens.

On June 24, 2013, Mr. Hitchens dropped off his motorhome with a list of (6) items. He was told at that time that it could be as much as 2-3 weeks before we could even look at his camper due to our heavy summer workload. Only two items required parts that were ordered but had not yet arrived when Mr. Hitchens came to get the camper. One item, a rattle, had not yet been found or corrected. The remaining items had been addressed.

The service advisor tried to explain the status of repairs, but the customer became abusive and demanded the keys so that he could leave. Numerous employees reported to me that the customer targeted other customers as he was leaving to tell them not to buy from us, uttering rude, abusive, profanity-laden remarks. One of our salespersons working with prospective buyers had to step between the buyers and Mr. Hitchens, asking him to leave our property. Ultimately, he left when threatened with a call to the police to have him forceably removed.

Mr. Hithchens had received an apology from our service advisor that we had not completed all of the items and was assured that we would contact him when the parts arrived.

Given sufficient time to diagnose and repair any items left on the customer's motorhome, we would try to satisfy him, provided that he control his temper while he is at our facility.   



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