Report: #1160680

Complaint Review: Toni L. Van Horn Allstate Agent

  • Submitted: Wed, July 09, 2014
  • Updated: Wed, July 09, 2014
  • Reported By: Hoverguy — Mohrsville Pennsylvania
  • Toni L. Van Horn Allstate Agent
    120 N. Main Street
    Bernville, Pennsylvania

Toni L. Van Horn Allstate Agent Allstate Insurance Bernville Make sure you get their promises in writing!!! Bernville Pennsylvania

Show customers why they should trust your business over your competitors...

If you're already a customer make sure you get everything in writing, for me they misrepresented themselves to avoid an argument. When my premium increased and I complained Toni switched me to a $5,000 deductible plan without my consent and lied to me by saying she was giving me a $1,000 deductible. 2 months later I found out what happened after Hurricane Sandy brought down one of my trees into the chimney and I filed a claim.

The owner of the agency, Toni Van Horn, repeatedly stated that she informed me of the $5000 deductible and reaffirmed that story with the corporate headquarters of Allstate and the PA Insurance Department.  She even went as far as having one of her employees be a witness to the call (he supposedly and conveniently remembered overhearing her conversation with me word for word!).  Needless to say, I would never- ever, do business with this agency again and have since moved my policies to the Christian Dale Agency (They're top notch!) Nothing bad against Allstate, I'm still a customer, but be forewarned with this agent!!!

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