Report: #797702

Complaint Review: Top Class Moving

  • Submitted: Sun, November 13, 2011
  • Updated: Sun, November 13, 2011
  • Reported By: Tricia — Chicago Illinois United States of America
  • Top Class Moving
    4957 Oakton Street #302
    United States of America

Top Class Moving rude, offensive, scheming, horrific experience, Internet

*Consumer Comment: company sucks!

Show customers why they should trust your business over your competitors...

1) Contract out to 3rd party companies who are disrespectful and don't even know the company they are working for. Employees will not handle with care, will not unwrap your belongings, will not provide appropriate paperwork upon delivery, will not have inventory logs of items, will not allow you time to check your belongings for damages. (They even backed the moving truck down a 4 lane 55mph-highway, through a stop-light, because they missed the entrance to our apartment.) They also damaged our carport because they thought if they kept banging the door on the roof of the carport it would eventually open?

2) Do not honor BINDING contracts

3) Are not willing to provide an in-home estimate, even though this is a service they offer and it is requested

4) Have INCREDIBLY disrespectful management who will argue with you, yell at you, say you are lying, hang up on you. [continued below]....
..... I have NEVER been treated so poorly by a customer service representative in my life. When I got off the phone with them my mother-in-law was amazed because she could hear the guy yelling on the phone from across the room. I constantly had to say, "Sir, please stop interrupting. Sir, please let me finish. Sir!" When I requested to speak with someone else, he refused saying I could call back every day until my things were delivered and maybe then I could talk to another manager. He then hung up the phone.

5) Damaged over $600 worth of our belongings, lost multiple parts to items we then had to throw away because they did not function properly

6) Will say ANYTHING to get you to book, then will completely scam you.

7) Will not honor delivery dates, even when specific delivery dates are requested- and this is a service they provide.

8) Must get EVERYTHING in writing or the company will not uphold.

--> Literally the worst company I have ever encountered, the most disrespectful for sure. The entire process was so stressful due to constantly being on guard for how I was going to get ripped-off.
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This report was posted on Ripoff Report on 11/13/2011 10:34 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

company sucks!

AUTHOR: Mrs. Patel - ()

NOTHING went according to planned!  The movers (Adrion I think his name was) called on the 1st at 9am to move, and I told him we were scheduled between 12-3 and will be ready than.

Close to 2pm we called him to confirm, he said he will be running an hr late...that was understandable IF he came at 4pm.

4.30 pm we call him again, he says, we are doing jobs in a different neighborhood and wont make it until 7pm?!  What we were furious but still said yes! 

It was pouring badly when he called that he was outside our home...we told him we'd like to reschedule due to rain and he said we will have to call the home office and your office was this time you have to understand, we have no beds, no kitchen, kids only having emergency supplies for food - everything else is in boxes! 

We had to BEG him to reschedule for the next day which is NOT what we expected...he shows up the next day at 9.00 - says that he can only move the heavy items within the 2.5 hrs - the rest of our house will take 6 hrs - Unbelievable!  We just had "Top Class Moving" move all the heavy items and then had to call a u-haul, move our boxes ourselves...and we were able to do it all in one run less than an hr!  But we had to go thru all that extra hassle.

Not happy with the service at all!

PS:  Not to mention, the nice girl (Kristen I think her name was) who scheduled us initially, said all moving supplies will be included, but when Adrion showed up, the tape, the shrink - everything was EXTRA.
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