A salesman from Top Gun Promotions sold me an Auto Care Super Saver Card for Joe's Auto at my home on 1/26/05. That evening I learned from a friend that they had problems with Joe's Auto and I verified that they have an unsatisfactory rating with the Better Business Bureau. The card contained no address so I send notice through the listed website using their refunds form and notified them I was cancelling the sale and wanted a refund. I got stock emails indicating they received my form but after sending numerous other emails they still did not respond. In the meantime, they cashed 2 checks from me all after receiving my notice of cancellation.
After several unsuccessful attempts to call I left a message on 02/20/05. I received a call from Ms. Wenz who told me they don't normally give refunds unless they receive the card back within 3 days but she would pull the remaining 2 checks and that I should have called the number within 3 days. I reminded her that the law says they must provide an address but she only somewhat rudely insisted there was a phone number listed.
I researched the FTC and found that by law the company must provide a receipt, 2 copies of a cancellation form, and the name and address of the company. I received none of them. In addition they have 10 days to refund my money and 20 days to either pick up the item or reimburse me for shipping it back, despite the fact I was told I HAD to send it back before they would refund me.
I returned the card and indicated the shipping charges incurred must be reimbursed. Instead I only received a refund for 2 of the checks, and only 1 of the remaining checks returned uncashed. They then proceeded to cash the fourth check. I left a phone message last week and to date have not received a refund of the last check or reimbursement of my cost to send the card back.
This company apparently sells these cards in numerous states and despite the fact they claim they carefuly choose reputable service centers - they do not and they also make a habit of violating federal law as part of their business practices.