ED Magedson – Founder
Top Sales One Inc440 Black Rock Rd Hanover , Pennsylvania USA
Top Sales One Inc sold a lemon, will not repair Hanover Pennsylvania
On 12/05/2013 we purchased a 2003 Lincoln Anviator from Kane and Cal at Top Sales One Inc in Hanover. The vehicle was purchased "as is" with 90 day warranty from a third party warranty company. We purchased based on the fact that the sales people at Top Sales One Inc claimed that all of their vehicles are fully inspected and any major mechaincal issues repaired before they are put up for sale.
Two days after purchase (12/07/2013) we started to experience issues with the car. The "check transmission" light came on, there was a vibration coming from the rear driver side tire at higher speeds, and the car would not engage in reverse. The Aviator's inspection expired in Feb. of 2014, so we brought the vehicle back on Monday 12/09/2013 and the staff claimed that they could not find any issues with the vehicle and claimed that they re-inspected it for us. We picked up the vehicle from Top Sales One on Wednesday. [continued below]....
The following Monday 12/16/2013, as my wife drove the car home from work, the breaks would engage randomly and lock up when deccelorating below 5 mph. At 9:30 that evening we had the vehicle towed back to Top Sales One. They claimed that it was a warped break caliper on the front passenger side and claimed to have replaced it at no cost to us. In my opinion, this is something that should have been discovered if they actually re-inspected the vehicle when we brought it back. In otherwords, they just slapped a new sticker on it and hoped no new issues would arise until after our warranty was up!
On 12/19/2013 we drove the Aviator from the shop to work in New Oxford, at which point we still noticed the vibration in the rear. After taking the vehicle to the Lincoln dealership and speaking with their mechanic, it was determined that the noise was bad wheel bearings. The vehicle was again brought back to Top Sales One and the issue described and it was said that the wheel bearing would be covered for the $100 deductible required by the warranty company. It was scheduled to bring the vehicle back the following day. Upon bringing the Aviator back, we were met by Cal, the owner, who said that he would not work on the vehicle any more, that he would call the police and have me and my vehicle removed from his property, and that "he has a good lawyer".
We have a 21 month old daughter that we have to transport in what ever vehicle we own. We purchased this on the ground that Top Sales One claimed to stand behind their product. Reality is, this is a lemon factory! DO NOT BUY FROM THESE PEOPLE! Our tow truck driver told us that he brings purchased vehicles back to Top Sales One every week with issues.
It really is sad, because the sales staff/owners of Top Sales One seemed genuinely concerned about our situation and our best interest, in reality, they are only concerned about paying for the new tires on the two Ferraris that they own.
This report was posted on Ripoff Report on 12/21/2013 08:41 AM and is a permanent record located here: http://www.ripoffreport.com/reports/top-sales-one-inc/hanover-pennsylvania-17360/top-sales-one-inc-sold-a-lemon-will-not-repair-hanover-pennsylvania-1108819. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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