Report: #532067

Complaint Review: Topline Warehouse Store

  • Submitted: Wed, December 02, 2009
  • Updated: Fri, July 29, 2011
  • Reported By: Texas Soldier — Grand Prairie Texas United States of America
  • Topline Warehouse Store
    433 East Church Street
    Grand Prairie, Texas
    United States of America

Topline Warehouse Store Manager not only got rude when I asked for a better deal, he marked the price up $10 as I stood there, I will NEVER visit that store again Grand Prairie, Texas

*General Comment: 31 year customer who loves the company

*REBUTTAL Owner of company: allow me to clarify

*Consumer Comment:

*Author of original report: Ripoff? depends on your point of view

*Consumer Comment: I don't see how this is a rip-off

Show customers why they should trust your business over your competitors...

I had heard about top line from a friend who said they have very good deals on various items, so when I needed some plastic sheeting for a project I decided to check their store. When I got there I found their prices to be a bit on the high side, I asked an employee if that was the best price they could offer and was refered to a manager, when I asked the manager if that was the best deal he could offer, not only did he get rude and condescending, HE MARKED THE PRICE UP $10 as I stood there. I will NEVER visit that location again and will warn anyone looking for a deal to avoid the store.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 12/02/2009 09:34 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 General Comment

31 year customer who loves the company

AUTHOR: Hannah - (USA)

When I moved to Texas with my parents at age of 12, we discovered this store and this is how my mother afforded feeding her 6 children, most of whom were teenagers at the same time. Many of the staff that worked at the store back then are still employeed.  Read it again!  This store has employees who have been there 10, 15, 20, and 30 years!  

The prices are very reasonable and are usually at least 50% off the prices you would pay at a regular store.  Only once have I requested a reduced price.  I was looking at a filing cabinet that had a broken top.  At first, when I asked for the reduction, the owner said no because it was very reasonably priced; however, when I showed him that the filing cabinet had a broken top, he went down from $50 to $25 (as I recall).  The filing cabinet was originally $150.  It was otherwise in beautiful condition and top quality.  The top had broken after it was priced.

Another comment I read here is that the store is trashy.  That is not true in any way.  It is full, but not overflowing.  It is a warehouse, not a shopping center.  For me, that adds to the charm and makes every good deal feel like a special prize.

I am only commenting because it is wrong, in my opinion, for people who don't get their way throw a fit and try to discredit good people and good businesses.  I recommend everyone to try this company.  They have saved my pocketbook too many times to count, but enough to say that I am a grateful customer and a big fan!

Respond to this report!

#2 REBUTTAL Owner of company

allow me to clarify




This customer wanted a discount on some plastic sheeting. I told him the price on the sheeting was actually supposed to be $10.00 higher than it was marked.   These rolls sell for $100.00 at Home Depot.   We only  had $50.00 on them.


He didn't want to hear that.          He kept insisting on a discount.


I finally just had to say, no discount and walk off.


As I looked back the customer left the sheeting on the shelf and walked off.

A couple of minutes later I walked past the sheeting again, and since the customer didn't buy it, I marked the price up to the correct price.

The customer got to the store exit, changed his mind and went back to get the sheeting. By the time he got back to the sheeting, the price had been corrected upwardly. He never said anything else to me, but he didn't buy the sheeting and left the store.

The price was not corrected until AFTER  the customer had walked off.

Had he asked me to mark the sheeting back down to $50.00  I would have. But he never asked.


There was never any rudeness whatsoever, or tirade on my part.



Respond to this report!

#3 Consumer Comment

AUTHOR: Ravenslvr - (U.S.A.)

It is not illegal to ask about pricing. You can legally go into any store and try to haggle the price. Does not mean they have to discount it, but you are legally allowed to haggle. Maybe your from a different state that is run by card carrying commies, but Topline is fairly trashy and can discount the price if you ask. The people that work there tend to be bottom tier people with no other prospects. I only go there for tarps and cheap terra cotta pots. Other than that, the store is a cess pool of crap just laying around
Respond to this report!

#4 Author of original report

Ripoff? depends on your point of view

AUTHOR: Texas Soldier - (United States of America)

if you feel inclined to visit this store, walk directly to the rear of the store, there is a large pallet rack shelf with many rolls of plastic sheeting of varying thickness, if you look at the box on the bottom, you will see where the $50.00 was changed to $60, you will also notice that the 2 boxes above it...had $60 written on them, only the bottom box was changed, he added 2 more boxes from the back room, the first box I looked at was dusty and torn open.
I would not have been surprised for him to say that was the best deal he could offer, but when asked, he went into a tirade about how much it would cost at home depot and as I was standing there pricing the other thicknesses, he added two more rolls to the pile and marked it up to $60, at first I didn't notice what he had done, until I was reconsidering the thicker plastic and saw the markup, I didn't say a word to the manager, I simply turned towards the exit and left, I will never shop there again.
I have since learned that the managers name is Mark Bobbitt, before today I had never spoken to or seen this person.

<private note> Thank you Virginia for being so polite.

if you do decide to drop in and check their prices, please tell them Randall said Hello
Respond to this report!

#5 Consumer Comment

I don't see how this is a rip-off

AUTHOR: Heather O - (USA)

You do realize that most, if not all, companies do not haggle prices.  I've had this happen to me a few times when I used to work retail, and it is illegal to do so.  There are fair pricing laws which means everyone gets to pay the same price for the same product during the same time period (like during sales or such.)  This is why they wouldn't lower the price for you.

As for the mark-up while you were standing there, I don't see why anyone would do that.  I'm not saying you're lying, but again, fair pricing laws make that particular act illegal.  The only "exception" to this is the price that was originally on the tag was an expired sale (usually the tag has an expiration date, whether or not it was immediately obvious) price which an employee missed when taking down sales.  This, again, happened to me often when I work retail.  Although I would always give the customer who noticed it and brought it to my attention the sale price, anyway.
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.