• Report: #1301940
Complaint Review:

TopResume

  • Submitted: Tue, April 26, 2016
  • Updated: Tue, April 26, 2016

  • Reported By: Sam A — Aurora Colorado USA
TopResume
Internet USA

TopResume is a Scam - Posting Thousands of Fake Reviews to Hide Real Ones Paid $149.00 and Never Received Resume or Cover Letter Ordered New York New York

*UPDATE Employee: Company Response

*Consumer Comment: TopResume Reviews - Consumer Reviews of Topresume.com, sitejabber.com and trustpilot.com

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I had to fight with this company to receive a refund! Please do yourself a favor and check the BBB.org rating (an F) for this company before buying into the many reviews. 

This "company" (I prefer the words "group of criminals") does not list their mailing address or a customer support number ANYWHERE on their website. They have no plans to actually write legitimate resumes for their "customers" (more like victims). If you are actually connected with a "writer" (criminal) after paying, they will merely copy and paste the contents of your resume onto a new template. Exactly what you could do over the course of five minutes - difference being that you will actually proofread your version. The version they complete will be riddled with spelling and grammatical errors. 

Do not waste your time with this company! If you were a victim of this scam, please report online to the BBB and the Federal Trade Commission.


This report was posted on Ripoff Report on 04/26/2016 11:49 AM and is a permanent record located here: http://www.ripoffreport.com/reports/topresume/internet/topresume-is-a-scam-posting-thousands-of-fake-reviews-to-hide-real-ones-paid-14900-an-1301940. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Company Response

AUTHOR: TopResume Representative - (USA)

We are sorry that you are unhappy with our service. We strive to ensure 100% consistency and when one of our customers is not happy, we are committed to fixing it and providing great customer service.

We can assure you that all of our professional resume writers are dedicated to writing their clients’ resumes and would never copy and paste a customer’s resume verbatim into a new template. Additionally, we urge you to revisit our profile on the BBB where we are rated with an A-.

If you wish to speak with a customer support rep about this matter further, please feel free to contact us. You can call us on our toll free line at 1-800-604-1929. You can also contact us by sending an email to support@topresume.com.

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#2 Consumer Comment

TopResume Reviews - Consumer Reviews of Topresume.com, sitejabber.com and trustpilot.com

AUTHOR: DavidJ - (USA)

It appears that this complaint is valid. In looking through the reviews on Sitejabber, I found this one from Aaron B:

 

aaronb61
 
1 review
 
12 helpful votes
 
10/21/15
 

I didn't ask for much from TopResume, and I'm satisfied enough with the reword/reformat I got. But afterwards, they offered to pay me to leave positive reviews on various websites including this one. Not a trustworthy company! Don't believe the positive reviews you read about them here, they're fake, paid reviews!

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