ED Magedson – Founder
Toshiba America Information Systems9740 Irvine Boulevard Irvine, California United States of America
I made a YouTube version of this report, seen here:
I purchased a Toshiba Notebook and found that the 8 top-row key was broken and had fallen off. I bought myself a new key but, when I tried to install it, I realized that the metal underneath where I was supposed to insert the new 8 was bent. I could have put the key in, myself, but I would have to the shove the key in crookedly if I were to do so.I called Toshiba and they sent me a box where I could ship my computer in for repairs.
There was a laptop repair summary paper along with the computer. Heres what it said:-----
Repaired and Cared For On: 7/20/10 10:33 PMProudly Repaired by:
First Name Eric S. Tech ID eXeII
Serial Number: 4A197500Q
Service Order: V-19806219
Case Detail: Key fell off
As you might have noticed, the paper acknowledged the fact that the key had fallen out, but there was no mention of the metal piece underneath being either damaged or repaired.When I called customer service, they said they were going to simply list is under Problem not fixed and that they were going to do something about the screen.
This report was posted on Ripoff Report on 07/28/2010 01:51 PM and is a permanent record located here: http://www.ripoffreport.com/reports/toshiba-america-information-systems/irvine-california-92618-1697/toshiba-america-information-systems-digital-products-division-they-broke-my-computer-even-627174. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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