Report: #655713

Complaint Review: Toshiba America

  • Submitted: Wed, October 27, 2010
  • Updated: Wed, October 27, 2010
  • Reported By: Etters — Centreville Virginia United States of America
  • Toshiba America
    9740 Irvine Blvd.
    Irvine, California
    United States of America

Toshiba America Toshiba Does NOT CARE About Customer Service Irvine, California

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Toshiba Does NOT care About Customer Service!

On Oct. 7, 2010 (less than two months after purchase) the systemboard for my Toshiba Satellite laptop went bad and this standard part was ordered the next morning. Bottom line is that the part will not even be shipped until No. 19 SIX WEEKS later!  After numerous calls, Toshiba customer service (misnomer) promised that the part would be shipped on Oct. 22. Today I hear that it will now not be shipped until No. 19 and why should I believe that??  When I spoke with the Toshiba customer service office today (Andi at 1-888-800-6841 x1) they essentially said tough luck and HUNG UP on me!  Toshiba Does NOT Care About Customer Service!!  I will NEVER buy any Toshiba products again we warned by my bad experiences!!  10/27/10

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