Purchased a Satellite A75-S231 around April of 2005, and thought I had a good system for my needs. Had overheating and shutoff problems from the beginning. Had it repaired numerous, numerous tiles and kept getting sent back to me with same problem.
Called in 2006 and was told I was out of warranty, even though they had 3 class action suits against that they neglected to notify me of they gave the Garden City Group the wrong email address on me..It has been nothing but a pper weight since warranty run out. And I also was fighting for my life having 3 open heart surgeries.
I called Tech support today, December 2008, to try to work out something fair for both of us. Was referred to Garden City Group who handled lawsuits and was told they couldn't help me even though they were supplied with false email address. When I asked to talk to tech to find out what I need to tell repair man they said it would cost me $45 and to send it in for repair was $435. I was then told again there was nothing they could or would do or willing to do. Was then told I could talk to a a supervisor. The supervisor who was of no assistance and when I asked to talk to her supervisor was informed that the person did not exist at that location. I was also told that they only had an address to reach the supervisor, no phone number available. All this new aggravation when all I wanted was them to make it right for the $1300 laptop I had purchased, so I cant get it fixed my computer is nothing more then a expensive paperweight.
Honest assistance instead of just taking people's hard earned money does go a long way. They are aware of the problem and should make it right with me, not just look to make even more money off of people who purchased a product in good faith.
- Oh by the way I have over 15 years of customer service and have never treated anyone like this - nor was it the policy of any company I worked for to handle people in any way but professionally. They are a ripoff and should not be allowed to make and sell computers.