Report: #1101250

Complaint Review: Toshiba Corporation

  • Submitted: Thu, November 21, 2013
  • Updated: Mon, June 16, 2014
  • Reported By: shields1847 — Tempe Arizona
  • Toshiba Corporation
    9740 Irvine Boulevard
    Irvine, California

Toshiba Corporation Asking for $25 to cover shipping to repair broken 1 month old laptop that is defective from purchase. Irvine California

Show customers why they should trust your business over your competitors...

After purchasing an E45T-A4300 Satellite laptop from bestbuy a month ago on 10/2013 I started having issues with the touchpad. After several weeks of troubleshooting I came to the conclusion that it is a hardware issue, I was able to conclude this due to my background working in IT. After contacting customer support on 11/20/2013 I was told to reinstall windows which I did, the issue continued on 11/21/2013. After spending 1.5 hours on the phone on 11/21/2013 I was refused to speak to a supervisor by technical support until I threatened to hang up and call again. I was connected with "Jonel" and given the case number 131121-001527. Jonel stated that I would have the laptop repaired under warranty and sent to me. After receiving the email with return information I was informed that it would cost $25 for shipping costs. I called customer service escalation and "Chance" informed me that there was nothing he could do about the shipping costs and was rude about it, I explained to him that the laptop was not functioning the way it should be from the date of purchase and that it was unfair for them to charge me anything beyond what I paid to have the laptop returned to me in working condition. I informed him that I would contact the BBB because of this and he told me "Good luck". I should not have to pay shipping fees to get a laptop that I bought a month ago that was not working when I initially bought it to be repaired and sent back to me, they sold me a faulty product and are charging me money for shipping to fix it. I am a college student and need a laptop for my studies.

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 11/21/2013 01:08 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.