Toshiba Corporation Toshiba Corporation not honoring 3 year warranty New York New York

On 8/16/2011, I purchased an internal hard drive with a 3 year warranty from Toshiba Direct to replace the original that had crashed. On 12/30/2013, I called Toshiba Acclaim to file a warranty claim as I could not start the claim process on their web site. I was shuffled from one department to another, (Corporate Office, Toshiba Storage, and Toshiba Direct) each claiming the warranty was to be processed by Toshiba Acclaim. Toshiba Acclaim has denied my ability to file a claim stating it was not their department! Three departments and their warranty information on their web site states Toshiba Acclaim is the correct department to file a claim. Nothing has been done. Last reference # given by CSR Erland on 1/3/2014 140103-003125. I have spent over 20+ hours trying to get this issue resolved.