Complaint Review: Toshiba Laptop - Nationwide
- Toshiba Laptop Nationwide USA
- Phone: 888-933-0322
- Web: www.toshiba.com
- Category: Computer Service & Repair
Toshiba Laptop Poor/Unacceptable Customer Service Irvine CA
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Problems from day-one with new Toshiba Satellite Radius laptop. I kept getting a black screen that would pop up while using the laptop. I called tech service and after some remote testing, I was told it's a software problem which will cost $90 for advanced software tech support and I paid the $90. After SIX days, MANY hours of remote access, and dealing with EIGHT different techs, the problem was still happening. On the sixth day I was told it's a hardware problem and I'd have to send laptop in for repair, that I will receive an email to authorize the return, a shipping label, and packing box (as a "favor" to me)--none of which I received. I called for a refund of the $90 for advanced "software" tech support that I was told was the problem from the beginning which turned out to be a "hardware" problem six days later. I was told a Refund Specialist would call me within 3-5 business days. No one contacted me. I called and was told the refund would be "released" later that afternoon. No refund has been credited. Extremely poor and unacceptable customer service.
This report was posted on Ripoff Report on 08/02/2015 09:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/toshiba-laptop/nationwide/toshiba-laptop-poorunacceptable-customer-service-irvine-ca-1245850. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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