Report: #1042312

Complaint Review: TOSHIBA

  • Submitted: Wed, April 10, 2013
  • Updated: Wed, April 10, 2013
  • Reported By: Ceretha — Palmdale California
    IRVINE, California
    United States of America


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May 11,2012 My Fiance purchased Me a Toshiba 655d Laptop Computer. I was so thrilled because now I will be able to Journal and store Precious Family Pictures somewhere where they would be safe. I began doing just that. November, 5 months later, My Laptop would not turn on. We contacted Toshiba Gateway, informed them that upon starting the laptop, A Blue Screen appeared, then the screen turned Black and The Mouse Pointer appeared in the middle of the screen, and that's all. The Technician directed My Fiance through various steps to try to get the Laptop going and nothing happened. The Technician then stated that obviously the Laptop had A Defective Hard Drive and that Toshiba will install A New One. Also He stated that All that She had filed in The Laptop Would Be Lost. They E-Mailed Me A Packing Slip, then had a Packing Box shipped to Our Home so that The Laptop would be safely and properly packaged and shipped back to them. We were told that it would take 7-10 days for them to fix it. We got The Laptop Back in a little over 2 weeks. I began Journaling again, started saving pictures again. January 2013, the same problem happened again, Turn it on, Blue Screen, then Black Screen with Mouse Pointer in the center, and that's it. My Fiance called Toshiba Gateway Again. The Technician instructs Him to Push and Hold a certain key, then tells Him other keys to push and the until turns on. The Tech now tells My Fiance that This will do A System Restore and that All Files Will Be Lost. So Once Again:I Loose Everything. After several hours, The Laptop Re-configures everything and is functional, so Now I can try again. 2 Months later, it happens again, The Laptop won't turn on, Blue Screen, then Black Screen with Mouse Pointer in the Center of The Screen. So once again My Fiance calls Toshiba Gateway. While on Hold, My Fiance Googles Toshiba Satelite 655 to check the reviews. He finds over 30 People complaining of The Same Problem that I am having. He points this out to the Technician who  then gives Him a referrence number and states that He will have to speak with A Case Manager. It took 3 days to finally talk with a Case Manager, and He Clearly States that: All He Can Do Is Have The Laptop Repaired Again. I asked (Ziggy) The Technician, if Toshiba wouls be sending a Packing Box like the last time and He Says Yes. He says that Obviously that The Mother Board is Defective. So We take down The Authorization Number, and wait for the E-Mail from Toshiba to return The Laptop. Instead of Toshiba sending an Authorized Packing Slip, like they did before, Toshiba now requires that We Pay $24.95 for The Lap Top to be shipped back to them. So He called them back, A Girl Technician Apologizes for the inconvinience and states that We Have To Sholder The Shipping Cost of Their Defective Product. That's It, I'm Done. It's CALIFORNIA CONSUMER AFFAIRS TIME (LEMON LAW). Then NEWSPAPERS, MAY EVEN START A WEBSITE STRICTLY AGAINST TOSHIBA.
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