Toshiba TOSHIBA AMERICA CONSUMER PRODUCTS, INC. whose address is 82 TOTOWA RD, WAYNE, NJ 07470. Toshiba Laptop Is A LEMON! 82 TOTOWA RD, WAYNE, New Jersey Nationwide

On May 8, 2016, I purchased a Toshiba Satellite laptop P55W – C5316 at Best Buy here in Greenville, South Carolina, for work.  It’s barely 2 months old and it will not turn on.  I took it back to Best Buy, Geek Squad, what a nightmare!  They basically scorned me for not buying their $500 in-house warranty and checked it in as “Dirty” as their software doesn’t have the option to select clean or new.  And get this, I’m also told “we see a lot of these lower end laptops come through our service center”.   Why do I need to purchase a $500 warranty for $1,000 laptop?

Now, let me just say I just spent $1,000 and to be told that I bought a lower end laptop, then why have them on the shelves.  I am so irritated!

I asked for a loner.  I asked, how could I o my work and here’s the response, “I don’t know.  Well, if you had bought the in-house warranty, we might could help, but as it stands we have to send it to Toshiba”.  (2 Weeks)

And guess what, just to check on the battery, it has to be checked by a Tech person, not the owner. 

We received a call today, August 2, that the Toshiba service center had corrected the battery issue and my laptop was ready for pickup.  My husband stops in to pick it up, of course he has to verify it works.  He noticed the corner is bent and asked what happened. It had been Dropped, Dropped.  Dropped! 

Best Buy now has to send it back Toshiba to be repaired.  Really?  Repaired?  Are they serious?  I do not want the laptop back!! 

Where’s my new laptop?  I do not want a piece of junk.

Toshiba and Best Buy – Toxic I this case

Misty - Greenville, South Carolina