total wireless cleaned out my checking account and now i have to wait 2 weeks for refund Nationwide

  This has been the worst customer experience of my life. I purchased 4 phones and the website said my order did not go through and to try again later. I did try a few times with the same error message. The next day I saw they charged me each time when it clearly said it did not go through. They cleaned out my checking account to the tune of $1400! After about 5 hours on the phone with reps that could barely speak English the end result is that they will not refund my money until the phones are delivered and then I have to return them. Once they are returned it will take 3 to 5 business days for them to credit my account. In short, this will take about 2 weeks for them to return my money. They are not taking any responsibility for the "error" on their own website. The reps are rude and disrespectful and were not concerned at all that they are holding my money hostage. This company is disgusting!