Totem Worse Company to ever do business with or try to do business with! San Diego, California

I contacted Totem to sell my used Iphone.  They said they would send me a prepaid box to send it in.  I sent it in via USPS/FED Ex on 7/11/12.  I started contacting the company after a month with no word or check. 
The company service representative "Taylor" was very rude and basically said I was lying that I never sent it in.  I have the printout from the USPS showing that Fed Ex picked up the package. 

I dropped the chase after 4 months of back and forth because I could not get them to acknowledge anything about my phone.  Still have my proof. 
These people are the biggest rip offs in the business!!