Complaint Review: Ripoff Report | Touch of Africa
Go Touch Down Travel & Tours REVIEW: 100% Customer Satisfaction Commitment: Touch Corporation & subsidiaries, Go Touch Down Travel & Tours & Touch of Africa, are committed to customer satisfaction. Licensed Seller of Travel, full-service travel agency, Go Touch Down Travel & Tours continually developing procedures & products improving customer experience. Touch of Africa, high-end retail gallery.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service – Go Touch Down Travel & Tours, Touch of Africa & Touch Corporation pledge to always resolve any issues. Customers can feel safe, confident & secure when doing business with Go Touch Down Travel & Tours, Touch of Africa & Touch Corporation Recognized by Ripoff Report Verified™ as a safe business service.
EDitor’s UPDATE: Positive rating and recognition has been given to Go Touch Down Travel & Tours, Touch of Africa and Touch Corporation for their commitment to excellence in customer service.
Ripoff Report’s discussions with Go Touch Down Travel & Tours, Touch of Africa and Touch Corporation have revealed an ongoing commitment by these companies to total client satisfaction. Go Touch Down Travel & Tours, Touch of Africa and parent company,Touch Corporation are extremely sensitive and responsive to client concerns and view them as an opportunity to continually develop their systems, procedures and products in order to maintain excellent customer service, employee and client relations and exceptional product delivery.
Chief Operating Officer and Director of North American Operations Deon Barnard stated, "Communication is essential. [continued below]....
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Dion Barnard during an on-site inspection held by a third-party verification company with no biases toward Go Touch Down Travel and Tours.
Go Touch Down Travel and Tours is a registered travel agency specializing in tours to South Africa, as well as offering cruise-planning services. In addition to their sales and services offered, Go Touch Down also markets their business through a store called A Touch of Africa, where clients can learn about unique aspects of South Africa. Leads are acquired through a number of sources, including networking events, travel shows, and other promotional and marketing events. At each of these events, they have a registration table available for clients to gather additional information or subscribe to an e-mail list to receive information on promotions and specials. These marketing and promotional events serve as the first point of contact in the sales process.
At times, customers are not satisfied with the services they received. “We are a new company. When you develop a new process, develop a new business, something in some way will go wrong,” states Deon Barnard, a representative of Go Touch Down. Mr. Barnard states that the few complaints they have received have been regarding the administrative and pre-travel portion of the process, rather than the product and vacation itself. “Maybe we did not do something on an account, or it might be that our staff did not return a call as required and a client feels that the feedback is not there. So that has been the most challenging thing about setting up a new business,” states Mr. Barnard. However, in the 3-4 years that they have been in business, Mr. Barnard believes they have only had three or four serious complaints. “We take it very seriously to correct anything which has come to light,” he states. “We immediately address the problem, contact the client, and ensure that our relationship with the client is restored.” Mr. Barnard states that through their complaint resolution process, he believes each client who brought an issue to the attention of Go Touch Down feels that the issue is resolved and feels satisfied. “We work with the client until we believe an amicable, reasonable resolution has been reached. Any contract a client signs can be canceled. We can accommodate changes in dates or cancellation,” he states.
After a complaint is resolved, Go Touch Down Travel and Tours has a follow-up procedure in place to ensure the continued satisfaction of their clients. “Unless a client unsubscribes from our newsletters and follow-ups, they will continually be serviced through our service department,” states Mr. Barnard They do not remove any clients from their database, unless that client specifically tells them that he or she is no longer interested in their services. To keep complaints to a minimum, the team at Go Touch Down reviews feedback from their clients via an online survey. The feedback is analyzed in weekly operational meetings with the staff in South Africa. Any feedback offered by a client is recorded in that client’s file. The representatives also strive to communicate the sales contract and cancellation policy in full detail to clients in the beginning of the planning process, to make sure there are no misunderstandings. In the event that a client does need to cancel, Go Touch Down does their best to work with the third-party suppliers such as the cruise lines, etc, to satisfy the client.
In response to complaints lodged against Go Touch Down Travel and Tours on Ripoff Report, Mr. Barnard states that the complaint came from a disgruntled ex-employee. “She was extremely good at what she did [in the marketing department]. She was good for the company. But at the end of the day, the relationship came to a point when it was a mutual decision that we part ways… The very next day she lashed out on Ripoff Report,” states Mr. Barnard. Go Touch Down went to court with this person, and states they have since moved on from the matter and are focusing on continuing to ensure that their clients are happy and satisfied.
Mr. Barnard and the team at Go Touch Down recognize the value of working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction Program, and the platform it provides for businesses and clients to interact and resolve issues. “Being a part of this program [and] turning a negative into a positive will benefit us. We understand that Ripoff Report is a voice for the consumer. At the same time, we are grateful for the opportunity that that company can now have a rebuttal. This is the positive and this is what we stand for,” states Mr. Barnard.
GO TOUCH DOWN TRAVEL & TOURS, TOUCH OF AFRICA AND TOUCH CORPORATION / Statements from the COO.
" Because we provide such personalized service, superior accommodations and extraordinary itineraries, our travelers return home with memories of a lifetime and the desire to share them with friends, family and colleagues.
"UNLIMITED CASH BACK – Rewards with us NEVER expire!
Everyone loves cash back. With our Touch Rewards loyalty program, you will enjoy 1.5% cash back on every dollar you spend in any of our companies. Whether it is for South African tours, Cruises, our Condominium and Resorts membership, for Art and decor at our Touch of Africa boutique or beverages and lite bites at our Afro Cafe. The more you spend, the more you earn.”
Going Solo with Go Touch Down
"No Single Supplements – Ever.”
What is a Single Supplement?
A single supplement is not a vitamin, though it might be much more palatable if it were! The single supplement is a premium surcharge imposed upon solo travelers when they reserve a room. The amount of the supplement ranges from 10 to 100 percent of the standard accommodation rate and applies only to single travelers, not to couples traveling together.
The Great Single Supplement Debate
"Single supplements are fairly standard in the hospitality industry; accommodation vendors justify the charge as an appropriate business practice. The commonly-held notion is that single travelers should pay for the luxury and convenience of having a room to themselves, and secondly, the burden of cost for preparing and cleaning the room must fall upon the single guest. They argue that although single supplements appear unfair, one must realize that travel providers calculate costs of lodging and transportation based on two travelers, the most common way to travel.
Single travelers, however, see the charge as price gouging at their expense. They may prefer to travel alone, or have little choice but to do so. Many travelers enjoy traveling solo as the best way to tailor their own experiences. Some enjoy traveling with a friend but prefer the privacy of their own room. As part of a family or group, a person may be the third or fifth traveler requiring a single room.
Among the many comments online, and particularly on Trip Advisor, we found this one to be most poignant and succinct:
“Single supplements when traveling are nothing more than blatant discrimination against single travelers. Just because it’s an industry norm it by no means makes it right! Singles consume half the water, electricity, amenities and toilet paper but are penalized for having the sheer audacity to travel alone…”
We couldn’t agree more.
Go Touch Down Travel & Tours does not charge a single supplement; never has, never will.
Our Cruise and Land Specialist, Judy Weppler offers her thoughts on the matter, “Some tour companies charge hundreds of dollars. Some offer a share rate, if you’re willing to share a room with another single traveler, but that’s hit and miss. We don’t charge a single supplement for our Cape Town or Safari tours – ever.”
STATED IMPROVEMENTS FROM YOUR COMPANY NAME.
Ripoff Report was pleased to learn that Go Touch Down Travel & Tours, Touch of Africa and its parent company,Touch Corporation, are committed to 100% customer satisfaction and have made every possible effort to ensure that all customers have a positive experience when dealing with any of their companies. One of the ways they know exactly what their customers think is through their surveys. The results from these client surveys, debriefing and feedback has proven invaluable in maintaining and improving their service levels.
Touch Corporation and its subsidiaries, Go Touch Down Travel & Tours and Touch of Africa recognize that complaints that might be posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. The group continuously make organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our investigation, which included discussions with Mr Barnard and many of his colleagues, clients, staff, and other past and current associates, Rip-off Report is convinced that Go Touch Down Travel & Tours, Touch of Africa and Touch Corporation are committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Touch of Africia aka Touch De L'Afrique aka Go Touch Down Travel and Tours aka Touch Corporation America & Canada Sarasota Florida
NOTICE: About the Report below.
Ripoff Report (((REDACTED))) the offending words and false accusations/statements because we found what was posted to be completely false. If the posting was true, there would have been legitimate proof or documentation. The claims were absolutely ridiculous. Ripoff Report was not sent any evidence for the claims the author of the Report below made – unfortunately this could be a competitor. As a matter of policy, when a business joins the Corporate Advocacy, Business Remediation and Customer Satisfaction Program, .. Ripoff Report emails everyone that filed a complaint so the member business could make things right with them… our program calls for the member business to err on the side of the customer. It is our opinion, the Report below is bogus Ripoff Report hired a 3rd party verifier who inspected the offices of Go Touch Down Travel Tours and found them to be legitimate with the credentials supporting this fact.
Buyer Beware....This company is very professional and come off like they are truely interested in your travel to South Africia. Most of the representatives are South Africian or pretending to be AKA Mike (presenter). They are clever as two bit scamers....they invite you to Discover South Africa and the promise of gifts (bottle of cheap South African wine, 100 voucher to their way over priced insulting retail store, and a dinner voucher ranging from $50 to $40 or $30 depending on the budget.
If you fill out the ballot either in their retail store, Afro Cafe (Canada), or various other locations (Travel Shows, Home Shows, Boat Shows etc.) Most any place they sniff out money Beware you will be harassed by over anxious Telemarketers like you owe them money or something. They will tell you that you have won the BONUS DRAW? and still in the running for the Safari draw that they have twice a year....Do Tell Who the Last winners were.....
Once you get to the "Showcase" ie....pitch of a life time....These clowns lead by Deon Barnard (a micro man) with a chip on his shoulder do to his height....thinks he is funny and entertaining but should really be in the Circus...They will tell you the story of a life time of the beautiful culture and history of South Africia...which indeed it is. At the end they will offer you a steal of a deal "For Tonight Only" if you sign on the dotted line....right now...and only now....
Please keep in mind you were invited to a show "No Sales Presentation" but they are now asking you to buy....No time to think about it or reseach of any kind....give us you bank information and travel in 3 to 5 years. They don't want anybody to travel now or God forbid ask about the Airfare...which is almost double the price of the Safari....By the way another important fact the suposed Safari Giveaway does not include airfare.
The bottom line is once you have been pushed to sign....(no sign of gifts anywhere) the real con begans. If you do your research the next day or within the 3 day period where you are told you can cancel....and decide that you may not be alive in 5 years and would be better off saving your money in your bank. They will not answer the phones or e-mails I promise you. They will ignore your request to cancel and if you stop your payment they will not return your money....but offer you a credit in the retail store....that may be thousands of miles away.
The do this "Show cases" in Washington DC, The Villages, Naples and promise you can redeem the $100 vouchers online which by the way does not exsist. Oh yea, if you refuse to sign a rather hefty woman Riana will come in bearing the gifts with her mother next door demeanor to "seal the deal" The good thing about her is she is really South African not a cheap immitation like "Mike" the loud mouth presenter. Her sister Debbie will handle all of the trave accommodations if you are sucker enought to think you will actually go to South Africa....
Buy Beware....if something sounds to good to be true....then do the research because these crooks are just not what they say they are.....I PROMISE YOU......
This report was posted on Ripoff Report on 06/07/2013 02:36 PM and is a permanent record located here: http://www.ripoffreport.com/reports/touch-of-africa/sarasita-select-stateprovince/touch-of-africia-aka-touch-de-lafrique-aka-go-touch-down-travel-and-tours-aka-touch-corpo-1057324. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here: