Report: #878049

Complaint Review: Touchstone Research, NY, NY

  • Submitted: Thu, May 03, 2012
  • Updated: Sun, February 10, 2013
  • Reported By: TickedOff — Indianapolis Indiana United States of America
  • Touchstone Research, NY, NY
    Touchstone Research Group, LLC.
    New York, New York
    United States of America

Touchstone Research, NY, NY Touchstone Research Group, LLC. RIP OFF! THEY DECEIVE PEOPLE! THEY LIE! THEY HANG UP ON PEOPLE! THEY'RE BUGUS! New York, New York

*Consumer Comment: Are you Joking ?

*Consumer Comment: Yes, question what you read on the Internet if Touchstone wrote it.

*UPDATE Employee: Really? Question what you read on the Net!

Show customers why they should trust your business over your competitors...

Last November I contacted Touchstone research in new york to send a copy of my 85 year old dad's dd214 for financial assistance.  He was moving into an assisted living facility.  He is going blind and is now beginning to show signs of dimentia, thus the move.  I ordered the document from touchstone research.  They said "no problem, it'll be there in 3-4 days."  I was glad about that.  I paid $94.85 to them to send me the document.  Of course they demanded, quite rapidly, payment first.
I called and asked them how long it would take.  They would hang up on me.  They said it was everybody elses fault, except theirs, of course.  I asked for a full refund.    The date now is 5/3/12.  Still no document, no refund.  Jasen, the master mind, emailed me today.  He stated that I had already received the document from NPRC.  That is completely a lie.  I've received no document from anybody.  Jasen is a liar.

 Please do not use touchstone research in ny, ny.  They do not deliver.  They hang up on people.  They lie.  They deceive people.  I've contacted the NY bbb and they can't seem to hold touchstone to anything.  I contacted the NY attorney general's office.  They wouldn't even try to help me.  Then, I contacted of NBC news.  This company needs to be exposed to shabby business practices.   
Do not use them.  They are thieves and liars.  Request your documents elsewhere. 
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This report was posted on Ripoff Report on 05/03/2012 05:27 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Are you Joking ?

AUTHOR: Captain9202 - (United States of America)

I just Googled Your Company Because I Was going to write another email to your customer service .

I have now written 4  emails And left numerous voicemails to touchtone research. Its funny how right under your advertisment the next 20 links are about scams and ripoff reports from your company . Ive waited a month and will also be reporting your company to the BBB and my bank for fraud . Ive recieved no dd214 and this has caused me great delay in getting my VA Loan.

Touchtone Research is FUBAR
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#2 Consumer Comment

Yes, question what you read on the Internet if Touchstone wrote it.

AUTHOR: Stoof - (United States of America)

I too am having the same issues with this company.  I ordered a DD-214 which I expected to have by now.  Still my request is listed as pending and Touchstone has not replied to any of my emails.  They have not returned my voicemail message and when I did get through to someone they hung up on me as soon as I told them I was calling to inquire as to the status of my request.

I'm going to give Touchstone until tomorrow to produce the DD-214 that I paid for.  If I don't have it to morrow I will be driving 833 miles to St Louis to get it myself because I desperately need it.

Once I do that I will be leaving a new complaint about them on and I will include my real name and order number so they can't claim that I'm a competitor as I've seen them do on other posts.

I understand that they might not be able to get the documents the same day or the next day but there is no excuse to hang up on people and to ignore their inquiries.  Their attitude and horrific customer service is totally unacceptable!  I've never had a company that I spent any amount of money with hang up on me and then not accept my calls after that.  
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#3 UPDATE Employee

Really? Question what you read on the Net!

AUTHOR: Touchstone client services - (U.S.A.)

Let's review the data.

BBB (the only reliable source you've cited) reports 45 complaints in 3 years. That's about 1.5 complaints a month. We have done well over 25,000 requests in that 3 year period. We process more requests per day, week, month, year than all of our competitors combined! That's a complaint ratio of .18%, that's point one eight percent, a fraction of a percent, not quite two-in-a-thousand - by any standard excellent service. We're a service business. Find the best piece of merchandise that you can evaluate from personal experience on Amazon, and you'll find complaints. It's how the business responds to its complaints that
counts. And, if you review the BBB data closely, ALL complaints there were addressed, resolved, and closed.

Now, as to the other sites you mention, we have attempted to respond to those - but the overwhelming majority (what are there, less than 20?) are anonymous. We encourage anyone with a legitimate complaint to go to a third party mediator, such as BBB or BuySafe (we are also bonded and insured) - who will document the validity of any complaint.

Anonymous complaints on such boards as Ripoff Report are not infrequently deliberate reputation attacks by unscrupulous, envious competitors - unfortunately a not uncommon strategy to post bogus complaints for commercial advantage. As the largest business in this niche industry, we become a target.

We are very Net savvy and could easily implement the same type of strategy - it's so easy to do - anonymous postings against our competitors, but have not done so because such actions only sully the reputation of our industry as a whole. It's an unenlightened approach to competition and industry growth.

We compete on service. Our reputation is stellar. We have hundreds of legitimate, verifiable positive reviews on our service posted on our website, from many, many E-1s, to even one or two O-8s and every pay grade in between.

I hope this clarifies the situation.
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