REVIEW UPDATE: Jaunary 10 2020: Towerpoint Capital remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Towerpoint Capital is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Towerpoint Capital has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Towerpoint Capital has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Towerpoint Capital remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com.

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to TowerPoint Capital for its full commitment to quality customer service.

Ripoff Report's discussions with TowerPoint Capital have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. TowerPoint Capital listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

TowerPoint Capital's CEO, Mr. Jesse Wellner, has informed us that his personal philosophy is that his clients . As a successful businessman, Mr. Wellner feels it is critical to listen and understand the needs and goals of clients and respond with effective solutions the result in profitable conclusions. By always putting his customers first, the CEO believes he's building equity in his enterprise and ensuring TowerPoints longevity. Another top executive, Managing Director Dustin Cahill told us that Mr. Cahill's personal business philosophy is based on the premise that "strives to add value in service, understanding that a successful business model is based on value-added services, and client care". TowerPoint's COO John Gutowski says this, "We are an industry leader and have developed a stellar reputation of the years for running a transparent process with counterparties.. With us, you'll always share in our knowledge and expertise so you can make more profitable decisions with your wireless real estate"

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "TowerPoint Capital truly communicates all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."

The information provided in this report below is based on comments made by Jesse Wellner during an onsite inspection held by a third party verification company with no biases toward TowerPoint Capital.


Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

Towerpoint Capital is a company that invests and manages wireless real estate throughout the country. Wireless real estate is any property that is being leased by cell towers and wireless service providers. These services providers include American Tower, AT&T, Verizon, and T-Mobile. Jesse M. Wellner sated the following about his company, "we acquire the real property that’s underneath their cell tower installations, and they pay us rent in order to be there. We acquire that real estate from a large number of real estate landlords throughout the country."

Leads for Towerpoint Capital are acquired though databases like the Federal Communications Commission. This company has a listing of all the current cell towers, "we have a data mining and a data research department that goes in and works through property records to figure out who owns those properties, and we can then call those real estate owners and talk to them about making an offer to acquire their ground lease with the cell tower company. We’re not selling a product we’re buying assets."



CUSTOMER CARE & COMPLAINT RESOLUTION TOWERPOINT CAPITAL

During the onsite interview the CEO was asked to describe a situation where a client was not satisfied with the level of service they received. While Towerpoint Capital rarely received complaints, they occasionally run into situations where the an individual wants a transaction to be completed by a certain date, but the paperwork involved causes a delay. In order to combat this, "our back office deal team...is extremely committed to getting deals closed as fast and efficiently as possible."

When asked to comment on complaints posted on Ripoff Report's website the CEO expressed that he believes strongly that the posts most likely made by a disgruntled former executive/employee seeking to harm the company. While the author of the complaints is unknown, Towerpoint Capital believes them to be entirely baseless and false. Primarily because they reference a lawsuit and investigations that never took place in addition to other unsubstantiated claims. The CEO cited TowerPoint’s long standing A+ rating with the Better Business Bureau which has been in place for the past seven years.

When asked what type of changes they have made to honor their commitment to address possible complaints and ensure customer satisfaction per the request of Ripoff Report, the CEO stated, "In my experience in deal negotiation most issues tend to arise from common misunderstandings related to what at times can be complex transactions. Our policy has always been to run a transparent process in order to avoid such issues but this is something that requires consistent commitment and improvement. In this same vein we will continue to refine our messaging and collateral materials to further clarify our business and its products and services to our existing and prospective clients”.

Towerpoint Capital is proud to be a part of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program, "anytime I’m given an opportunity to promote the qualities of the company I take it seriously, and I think the CAP program…like the BBB and other consumer advocacy groups are good for us to be aligned with. It helps us to better understand what the greater community view is of us."



TOWERPOINT CAPITAL STATEMENTS FROM THE CEO

" TowerPoint Capital has been a respected industry leader and innovator in the space for almost a decade. Our team is most energized when serving our corporate and landlord partners and we continue to look for new ways to create value every day. We view ourselves as a valuable resource to cell site owners and encourage folks to think of us as a trusted source for information "

TowerPoint Capital's TowerPoint Capital's family of employees believes in success through a culture of collaboration. TowerPoint Capital takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "TowerPoint Capital boasts high employee retention rates attributed to a commitment and loyalty to its workers. Employee feedback and surveys reveal comments such as this, "TowerPoint encourages innovation and new ideas from all levels of the company and senior leadership values contribution. Opportunities for suggestions and improvements in the work environment are encouraged. Mr. Wellner is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers."

Ripoff Report was pleased to learn that TowerPoint Capital's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

STATED IMPROVEMENTS FROM TOWERPOINT CAPITAL

TowerPoint Capital recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, TowerPoint Capital has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience. In summary, after our review, which included discussions with the CEO, Ripoff Report is convinced that TowerPoint Capital is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Towerpoint Capital meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program.

Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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