• Report: #1160
Complaint Review:


  • Submitted: Fri, January 21, 2000
  • Updated: Fri, January 21, 2000

  • Reported By:Tempe Arizona
2610 Forest Lane Dallas, Texas U.S.A.


REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!


On January 14, 2000, I contacted Toyota of Dallas (aka: Mr Toyota) 2610 Forest Lane, Dallas, Tx 75234 service department for an estimate to repair my passenger side front window. The window had suddenly stopped working and could not remain in the up position. The glass would slide down and since it is winter and potentially rainy, it could not go unrepaired.

I spoke to Lee in the service department and given an estimate of $210.00 for the regulator and motor and as he said, "worse case senerio, $249.00. (I also checked a couple of other places and was given approximately the same cost.)

On January 15, 2000, I took my car in at 9:00am, spoke the Simon Gutierrez (the service writer) and he told me the cost would be approximately $2l0.00. Their policy is that if you have $249.00 in repairs you get a free rental car.

Since my quote was not quite that amount, I authorized an oil change and ask them to charge me for an air filter, but not to put it on.

To bottom line this story, Simon contacted me at 3:53pm and told me that both the regulator and the motor would be required and the approximate cost would be $500.00. I was appalled and said that he was trying to RIP me off. Then he said that maybe he could give me approximately 15% off since I was upset, but he would have to check with his manager.

I returned to the dealership and had to pay $28.00 for the rental, since I bill was less that $249.00 and paid my bill for the oil change.

On January 18, 2000, I took my car to another auto repair shop and they replaced the only the regulator and even gave me the old part with an explanation of what was actually broken. The bill was $191.13.

To add insult to injury to this tale, I left a case of canned cat food on the back seat of the rental car. I contacted Todd in the rental department and he laughed as said, "That's the same brand of food my cat eats." He told me that the car was already rented out again and would contact me when it came
back. I haven't heard from either Todd or Dave the service manager, who said he would contact me regarding the cat food.

If it walks like a thief, and talks like a thief, it smells like a thief.....it's a thief!!!!!!


This report was posted on Ripoff Report on 01/21/2000 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/toyota-of-dallas-inc/dallas-texas/toyota-of-dallas-texas-service-department-deceptive-practices-1160. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on TOYOTA OF DALLAS, INC.

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?